IBC201- Revision 8

Japanese firms tend to have a culture of deference which is supported by all of the following except

• the unwillingness of workers to report problems to their superiors

• the unwillingness of workers to question their superiors

• the unwillingness of workers to challenge what has been decided

• the unwillingness of workers to be loyal to the firm

The process of influencing people to direct their efforts toward the achievement of some particular goal is referred to as:

• Leadership

• Management

• Directing

• Controlling

The leadership scholar that coined the terms "Theory X" and "Theory Y" management was:

• Robert Blake

• William Ouchi

• Sheila Puffer

• Douglas McGregor

A _____ manager believes that people are basically lazy and that coercion and threats of punishment must be used to get them to work.

• Theory Z

• Theory X

• Theory Y

• Theory A

This manager believes that under the right conditions, people will not only work hard but also seek increased responsibility and challenges.

• Theory X

• Theory A

• Theory Y

• Theory Z

U.S. managers believe that to motivate workers, it is necessary to satisfy their:

• Higher-order needs

• Safety needs

• Lower-order needs

• Physiological needs

The philosophical assumptions of both the Chinese and the Russian managers help dictate the leadership approach that they use. The assumptions are most easily seen in the:

• Managers' pay scale

• Managers' behavior

• Managers' qualifications

• Managers' years of experience

The focus of attention of this leadership style usually is on work progress, work procedures and roadblocks that are preventing goal attainment.

• Participative

• Authoritarian

• Paternalistic

• Laissez-faire

Usually, this leadership behavior satisfies some employee needs and in turn subordinates tend to exhibit loyalty and compliance.

• Participative

• Authoritarian

• Paternalistic

• Autocratic

Identify the leadership style that is best summarized by the statement, "Work hard and the company will take care of you".

• Autocratic

• Authoritarian

• Participative

• Paternalistic