Western Dental Call flow / OADJ

Place in order the color code we should follow when offering the day and time to a patient.

• Green / Yellow/ Red

• Green / Yellow/ blue

• Yellow / Green /black

• Green / Red / Yellow

When booking family members- each appointment needs to be at least

• 30 minutes apart from each other

• 40 minutes apart from each other

• 1 hour apart from each other

• None of the answers are correct

If we are booking a patient for their General appointment and Orthodontic screening on the same day-

• the general appointment needs to be at least 2 hour before the Orthodontic appointment 

• the general appointment needs to be at least 1 hour before the Orthodontic appointment.

• the general appointment needs to be at least 1 hour after the Orthodontic appointment 

• the general appointment needs to be at the same time the Orthodontic appointment 

If the patient states "I have Insurance" or states an Insurance name like Liberty- what would be the best probing question

• The issue date of the insurance

• Who is the holder of the insurance card

• Is it through the State or the Employer

• None of the above

What are the necessary information we need to collect from an insurance payer type?

• Insurance Name and Type

• Member ID or SS #

• Main holder of the Insurance card

• All of the answers are correct

Select all that apply: Which methods can we book OADJ appointments

• CCA Dashboard- TNP

• CCA- Calling Campaigns

• Eligibility Website

• DCMS

Which method do we use when we do not see the code "ADJ" in the Calling Campaign box

• CCA Dashboard- TNP

• CCA Calling Campaigns

• DCMS

• None of the above

Orthodontic Adjustment appointments are Booked under what column?

• Start and Records

• Bands

• Short Appointments

• None of the above

Select all that apply: What (visit types) do we use for Adjustments?

• ADJ 6

• ADJ 4

• APPL

• RETAIN

If our patient broke or lost retainers we should book them in?

• Yes

• No