Unit 7 - English B1.2 - BPO

According to the audio:

The customer called for:

• Tech support.

• Complaining about the damage of a product.

• Asking about the date of delivery.

• Buying a new product.

According to the audio:

The solutions the BPO offered were:

• Full refund and a credit to purchase another product.

• Put the customer on hold for someone else to attend to him.

• To get another TV in a different store.

• To wait for the new product at home.

According to the audio:

Finally the customer decided to:

• Wait for another day.

• Go to the store and present a complaint.

• Buy another TV online.

• Call back later about the refund.

Choose the proper conjugation of the verb. Past simple or Present Perfect?

My friends _____ (leave) a few minutes ago.

• left

• leave

• have left

• didn't left

Choose the proper conjugation of the verb. Past simple or Present Perfect?

I _____ (see) my grandmother since 2020.

• see

• haven't seen

• didn't see

• didn't saw

Choose the proper conjugation of the verb. Past simple or Present Perfect?

The film _____ (start) yet.

• started

• hasn't started

• has started

• didn't started

Choose the proper conjugation of the verb. Past simple or Present Perfect?

Look! Someone ______ (forget) their handbag in the room.

• has just forgotten

• hasn't forget

• has forget

• forgot

Choose the proper conjugation of the verb. Past simple or Present Perfect?

Mary _____ (go) to work yesterday. She was ill.

• went

• hasn't gone

• has gone

• didn't go