KIM-HK-002 – Turndown

What time of the day does turndown service have to be offered at?

• 1500 each day

• Between 1800 and 2130 or at Guest's requested time

• 1200 each day

You arrive at the Guest room, what do you do?

• You use the master key to enter the room
• You knock on the door or you ring the doorbell, you wait 10 seconds if needed and you repeat the procedure while announcing the department before asking to enter the room
• You knock one time and immediately after you enter with the master key

If you see the privacy sign/light on, what do you need to do?

• Enter anyway, you have other duties to carry on and no time to waste
• Leave a card under the door or a silent digital communication on the telephone
• Knock on the door to see if the Guest is inside

If you meet the Guest it is important you greet him/her with a smile

• True
• FALSE

If the Guest is present in the room, you should offer an alternative time to return at for the turndown service

• True
• FALSE

Where do you need to place the slippers?

• No need to place the slippers during turndown service

• Next to the bed (bedside mat optional)?

• In the bathroom

The bedroom should be tidied, with significant debris removed from floors and furnishings; wastebaskets should be emptied and reading materials should be straightened

• True
• FALSE

If provided complimentary, food and beverage amenities are freshened and/or replaced as necessary

• True
• FALSE

If ice had been provided in the ice bucket, ice bucket is drained and cleaned, or completely refreshed

• True
• FALSE

During evening service, the bathroom counter, sink, shower and tub are cleaned

• True
• FALSE