Exam 3 Review

Which of the following is NOT one of the major costs of quality categories?

• Prevention costs

• Appraisal costs

• Internal Failure Costs

• External Failure Costs

• Customer Service Costs

Which TQM principle is missing from the picture?

• Continuous Improvement

• Customer Satisfaction

• Management Approval

• Employee Empowerment

Fill in the blank: The plan-do-study-___ cycle illustrates continuous improvement.

Should action be taken for the following sample? (yes/no)

Which type of pattern is pictured, which is a repeatable pattern of increases or decreases in demand, depending on periods of time?

• Random

• Cyclical

• Seasonal

• Trend

Which of the following is NOT considered a quantitative forecasting method?

• Economical review forecasting

• Causal methods

• Trend projection with regression

• Time-series analysis

_________ methods are used when there is no historical data to support a quantitative method.

Which of the following is NOT a way to estimate the average in a time series method?

• Simple moving average

• Weighted moving average

• Exponential smoothing

• Customer order average

Which of the following is NOT a form of Waste in a Lean System?

• Attracting talent

• Overproduction

• Waiting

• Transportation

Which term is missing in the Five S Practices?

• Store

• Supply

• Sustain

• Shorten