Consumer Behavior's Test 1

The buying process starts when the buyer recognizes a _____

• Product or Service

• Shop or Market

• Need or Problem

• Money or Status

If performance meets consumer expectations, the consumer is _________.

• Satisfied

• Dissatisfied

• Delighted

• Happy

CDM stands for ________

• Consumer Development Model

• Consumer Decision Mix

• Consumer Decision Making

• Consumer Development Matrix

The first stage in the basic model of Consumer Decision Making is ______

• Purchase

• Information Search

• Need

• Evaluation of alternatives

The second stage in the Consumer Decision Making model is ______

• Need

• Information Search

• Evaluation of alternatives

• Purchase

The final stage in the Consumer Decision Making model is ______

• Pre-purchase

• Post-purchase

• Evaluation of alternatives

• Purchase

Parents buy toys or gifts for their children. This act is considered as _______ in the buying process.

• Buyer

• Decider

• Maintainer

• All of the above

When goods and services are purchased for use in the production or assembling of products that are sold and supplied to others is known as ______

• Individual Buyer Behaviour

• Business Buyer Behaviour

• Consumer Buyer Behaviour

• Secondary Buyer Behaviour

_____________is displayed by a person while buying milk.

• Selective Buying Behaviour

• Routinized buying behaviour

• Extnsive buying behaviour

• Credence buying behaviour

___________is the study of how individuals, groups, and organizations select, buy, use, and dispose of goods, services, ideas, or experiences to satisfy their needs and wants.

• Organizational Behaviour

• Consumer Behaviour

• Business Behaviour

• Behavioural Behaviour