Quiz 2 - BPO 2

What is Business Process Mapping?

• A process of identifying the budget required to run a business process.
• A process of identifying the resources required to run a business process.
• A process of identifying, documenting, and analyzing the tasks, steps, and resources involved in a business process.
• A process of identifying and documenting the roles and responsibilities of individuals involved in a business process.

What is the primary purpose of Business Process Mapping?

• To identify areas of improvement and optimize business processes.
• To identify the budget required for running a business process.
• To identify the roles and responsibilities of individuals involved in a business process.
• None of the above.

Which of the following is a common notation used in Business Process Mapping?

• Gantt charts
• Scatter plots
• Histogram
• Flowcharts

Which of the following is a common notation used in Business Process Mapping?

• Rectangle
• Diamond
• Circle
• Triangle

What does a rectangle symbol represent in a Business Process Map?

• A decision point
• A start or end point
• An activity or task
• A connector between two process steps

What does an arrow in a Business Process Map represent?

• A decision point
• A start or end point
• A connector between two process steps
• A subprocess

Which symbol is used to represent a gateway point in a Business Process Map?

• Rectangle
• Diamond
• Circle
• Triangle

What does a plus sign inside a diamond symbol represent in a Business Process Map?

• A start or end point
• An activity or task
• A decision point
• A subprocess

Which types of connecting objects can connect elements of two different lanes in the same pool?

• Message flow
• Association
• Message flow
• Pool connector

What is a generic term for task that a company performs?

• Event
• Gateway
• Activity
• Group