Conflict and Negotiation

What is conflict?

• Two characters getting along.

• A struggle between two opposing forces.

• The climax in a story.

• Part of the resolution.

True or false? Dysfunctional conflict refers to a situation where a conflict situation is handled in a manner that has a positive outcome.

• True

• False

Objective to win and make the other lose no matter the expense is

• compensation

• pride

• pride

• jealousy

What is conflict that arise between two people who work together but just don't care for each other?

• emotions

• communication

• structure

• personal variables

How many stages in conflict stages?

• 3

• 4

• 5

• 6

"I Win, You Lose" is referring to which type of conflict handling?

• Accommodating

• Collaborating

• Avoiding

• Competing

Compromising can also referred as :

• I Win, You Lose

• I Win, You Win

• No Winners, No Losers

• You Bend, I Bend

There are three (3) types of conflict except :

• Task Conflict

• Relationship Conflict

• Process Conflict

• Workforce Conflict

Which of the following is NOT included in dysfunctional outcomes from conflict?

• Reduced group effectiveness

• Infighting among group members overcomes group goal

• Stimulation of creativity and innovation

• Development of discontent

The traditional view of conflict is the belief that conflict is _______________.

• Harmful

• Natural

• Necessary

• Neutral