Bus Comm

What kind of letter is used when someone wishes to inform consumers about new products or to boost the existing product?

• RTI

• Sales

• Inquiry

• Claims

What kind of letter is used when someone wishes to know more information about a product or service?

• Inquiry

• Sales

• RTI

• Claims

What is the first section written in any general formal letter?

• Receiver's address

• Date when the letter was written

• Sender's address

• Subject line

Who do you usually address in an RTI letter?

• Public Information Officer

• Consumer Grievance Cell

• Manager of the firm

• Regional Manager of Dunder Mifflin

In an inquiry letter, what is the best suited subject line?

• No subject line required

• Inquiring about ABC product

• Letter of Claims

• Letter of Inquiry

If it's a positive adjustment letter, what will you include in your introduction?

• Dismissing of the complaint

• Apologise for the mistake by the shop/organisation

• Ask for information on the product/ service

• The complaint against the consumer

While summarizing a passage, how should one start the summary?

• Include the most repeated words

• Include the central idea of the passage

• Include the best line according to the reader

• Include the quotations to start

In claim letter, what must be included?

• Clear indication of the why your product needs to be sold

• Clear indication of details of the process of delivery

• Clear indication of the product

• Clear indication of the compensation by the complainant

In Consumer Grievance letter, Complainant, ________ and Nature of Complaint is included. What can be added to the blank?

• Sender's address

• Receiver's address

• Opposite Party

• Government organization

What is the last section before the concluding sentence in Consumer Grievance Letter called?

• Prayer

• Complainant

• Nature of Complaint

• PIO