Defining Performance & Choosing a Measurement Approach

it is about behavior or what employees do, not about what employees produce or the outcomes of their work.

The combination of each of the following factors allows some individuals to perform at higher levels than others EXCEPT:

• Declarative knowledge

• Procedural knowledge

• Biases

• Motivation

refers to the specific activities required by one’s job.

refers to the activities required to be a good “organizational citizen”

Motivation involves which of the following behaviors:

• Choice to expend effort

• Choice of level of effort

• Choice to persist in the expenditure of that level of effort

• All of the above

Which of the following performance facets must be considered to understand performance:

• Task performance and results

• Declarative knowledge and procedural knowledge

• Contextual performance and results

• Task performance and contextual performance

This approach emphasizes what employees do on the job and does not consider employees’ traits or the outcomes resulting from their behaviors.

• Behavior Approach

• Results Approach

• Trait Approach

This approach emphasizes the outcomes and results produced by employees.

• Behavior Approach

• Results Approach

• Trait Approach

This approach emphasizes individual traits that remain fairly stable throughout an individual’s life span.

• Behavior Approach

• Results Approach

• Trait Approach

Behaviors that we label as performance can be judged as negative, neutral, or positive for individual and organizational effectiveness.

• True

• False