February MSV 2023

Business (Smart Home) is eligible to take a loan, his 3-month target is 150 shipments and he achieved the first two months but in the 3rd he made only 120 orders.

• We will give him the loan

• The finance team will contact him

• The system will start count another 3 months form the begining

The Business can use the charge balance to make a deposit only.

• Ture

• False

Answer explanation

He can make a deposit and clear his negative balance also.

The customer is asking to reschedule the order (4682744), we should advise with...

^{(choose all correct answers)}

• We can reschedule it within 8 Calender day

• we can keep the orders for 8 calendar days in our hubs

• We can reschedule the order till the 5th March

• the maximum delivery day for this order will be the 5th of March

"The mentioned shipment is still created, once we receive it will deliver it to your customer within 24 working hours and our delivery timing is from 10 am to 6 pm as per courier route."

^{This paragraph contains grammar & punctuation mistakes, So please choose the correct one below.}

• The mentioned shipment is still created, once we receive it will deliver it to your customer within 24 working hours and our delivery timing is from 10 am to 6 pm as per courier route.

• The mentioned shipment is still being created; once we receive it, we will deliver it to your customer within 24 working hours, and our delivery timing is from 10 am to 6 pm as per the courier's route.

• The mentioned shipment is still being created, once we receive it, we will deliver it to your customer within 24 working hours and our delivery timing is from 10 am to 6 pm as per the courier's route.

• The mentioned shipment is still created: once we receive it, we will deliver it to your customer within 24 working hours, and our delivery timing is from 10 am to 6 pm as per the courier route.

which of those orders can the business track from the business dashboard

^{(Choose all correct answers)}

• Delivery

• Bosta Materials

• CRP

• Exchange

Order (3758236) is at the 3rd attempt & the customer is complaining that he didn't receive any call from the star.

You should...

^{(Choose all the correct answers)}

• Raise a ticket the the delivery experince team

  to restart the order

• Raise a ticket to the Hub

• Raise a ticket to the Hub to restart the order

• Raise a ticket to the delivery experince team

The business (Tiktak shop) is already signed up through Bosta.co but he didn't receive any call from the sales team.

You should

• Send to him the sales team form

• Take his info & put it in the sales form

• Send an email to the sales team

• Send an email to the onboarding

What should we advise the customer to do after making a deposit through the bank?

• Charge balance

• Bosta bank details

• send the receipt to confirm the payment

• Fawry paymment

Order (2030505) was updated on the system on 2 Jan as returned to origin, but the business reached us on 25 Jan and confirmed that he did not receive anything .....

• Create a ticket to the investigation team

• Reject the investigation because it exceeded SLA

• Create/ Re-assign a ticket to the investigation team

• Create a ticket to deliver experience team to check with the star

Business (Super Toys) complains because we did not deliver the order (24405565) to the consignee yet, and it exceeded the delivery SLA, we should----------

_{(Choose all the correct answers)}

• Make freshdesk navigation

• Create a ticket to the hub

• Create a ticket to the FM and Reverse hub

• inform the business that the order will be dispatched within 24 hours