Front Desk Representative

For a guest who is hearing impaired, you should:

• Use an alphabet board

• Write things down on paper

• Use a service animal

• Move in front of them when speaking

When providing services to a guest who is visually impaired, you should:

• Take them by the arm to guide them

• Identify bills and coins separately when making change

• Use an alphabet board

• All of the above

As an employee, your employer may require you to leave your cell phone in:

• The employee breakroom

• A cubby in the front office

• Your locker or another secure place

• In your pocket

Cleanliness comes from:

• Keeping your shoes in good repair

• Keeping your uniform free of holes

• Bathing or showering every day before work

MOD stands for:

• Manager on Duty

• Measure of Data

• Manual of Disturbance

• Mode of Desk Duty

When using social media, you must respect the ______ of all employees and guests.

To appear professional, you should have no more than _____ color on your hair.

• One

• Two

• Three

• Four

When giving guests directions, take them through ____ areas.

• popular

• lighted

• safe

• crowded

What colors are Danger signs?

• Red, black, & white

• yellow and black

• green and white

• black and blue

What colors are Caution signs?

• Red, black, & white

• yellow and black

• green and white

• black and blue