CRM SFA

CRM SFA

University

10 Qs

quiz-placeholder

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CRM SFA

CRM SFA

Assessment

Quiz

Education

University

Practice Problem

Medium

Created by

Tiara Pradani

Used 2+ times

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10 questions

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1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Customer Relationships Management is...

a system to manage relationships with customers and potential customers using all the company's customer interaction data

a system to manage the relationships between executive and employee

a system to manage the relationships with supply chain managers in other countries

a system to manage the relationships with customers and the shareholder using all of the company's source

2.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

There are the purpose of CRM, except...

to assist companies in managing and improving their customers

to increase customer satisfaction

to increase company revenue

to identify the bad side of a customer

3.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

There are three stages of customer relationship management, except

Managing the capabilities of the manager to handle the executive

Gain new customers

Increase customer value

Retain exsisting customers

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

is SFA part of CRM?

Yes

No

Maybe Yes

Definitely No

5.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

One of the benefit of SFA is...

It reduce the accuracy

Improve customer service

It allows late responses

It reduces the cost of workforce resources

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The goals of SFA is...

SFA doesn't help the managers to understand the effectiveness of the sales process

SFA overloads the sales process with the least effective and efficient strategy

SFA helping sales teams to focus on important tasks

SFA gave the sales team a hard time

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The main function of the FAS is...

Burning data

Provide internal control

Provides useless information

Manage employee benefit

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