CRM SFA

Customer Relationships Management is...

• a system to manage relationships with customers and potential customers using all the company's customer interaction data

• a system to manage the relationships between executive and employee

• a system to manage the relationships with supply chain managers in other countries

• a system to manage the relationships with customers and the shareholder using all of the company's source

There are the purpose of CRM, except...

• to assist companies in managing and improving their customers

• to increase customer satisfaction

• to increase company revenue

• to identify the bad side of a customer

There are three stages of customer relationship management, except

• Managing the capabilities of the manager to handle the executive

• Gain new customers

• Increase customer value

• Retain exsisting customers

is SFA part of CRM?

• Yes

• No

• Maybe Yes

• Definitely No

One of the benefit of SFA is...

• It reduce the accuracy

• Improve customer service

• It allows late responses

• It reduces the cost of workforce resources

The goals of SFA is...

• SFA doesn't help the managers to understand the effectiveness of the sales process

• SFA overloads the sales process with the least effective and efficient strategy

• SFA helping sales teams to focus on important tasks

• SFA gave the sales team a hard time

The main function of the FAS is...

• Burning data

• Provide internal control

• Provides useless information

• Manage employee benefit

There are four main features of FAS, except...

• Purchasing and sales

• Cash Flow

• Asset List

• Equity List

KMS has four models, except...

• Nationalization

• Externalization

• Combination

• Socialization

The tip of KMS cognitive pyramid is...

• policy

• data

• information

• knowledge