PKT_Feb_Cycle 2

Follow up on in-progress tickets should be done.

• Before the end of shift

• Next day

      Cities where Rapido service is banned temporarily.

• Mumbai, Delhi and Nagpur

• Mumbai, Kolkata and Pune

Captain is suspended by city team.

• Revoke the suspension

• Do not revoke the suspension and ask him to visit the city team

TAT stands for -

• Turn Around Time

• Test After Team

Customer comes on social media and talks about app crash

• Ask to clear the cache first and the re-login

• Ask to get a new phone as his phone is damaged

The Captain met with an accident, how much he can claim?

• 30 thousand

• 3 thousand

Select the better response for a customer complaint -

• Hey Sudhir. Thank you for your feedback. We will be happy to help.

• We are glad you took the time to reach out to us, Sudhir. Please share your registered contact details at [e-mail]. We will be more than happy to resolve your issue and give you a seamless commute experience henceforth.

 It is always important to be on playmode -

• True

• No we can go off playmode every 5 mins

What will you do when you are waiting for customer or captain details?

• Soft close

• In - Progress

For app related issues, escalate the problem to?

• Tech team

• Admin team