Repair Refresher

What is the timeframe for the Repair Inspection to be completed?

• About a week

• 3 days

• 5 days

• 7 business days

How do we call the Repairs that need to be set up if the cx calls you within 60 days of receiving the ring?

• Exchange

• Expedite Repairs

• Fast-Track

• Fast Repair

Which are the right steps to take in this repair order?

• Take the payment and post the order in Gen chat

• Take the payment and notified OM through Teams

• Take the payment and ticket OM

• Take the payment and ticket repairs.

Whenever the cx calls us and approves a Repair that is going to be $0 cost we need to make sure we cancel the _____ ________.

Where can we find the email that was sent to the cx to set up the repair appt?

• Cx page and Repair order

• Repair order

• Cx page

• Lead page

What is the correct category to send a repair ticket?

• Repairs

• Post Sale

• Confirm order details

• Physical product questions

Base on the following repair notes, how much will the Repair be for this cx?

• $132.88

• $249.78

• $382.66

• $0

Based on the following screenshot for this Repair order, around which date will the repair inspection be over?

• 01/13/2023

• 01/27/2023

• 01/16/2023

• 01/20/2023

How long is the current timeframe for the Repair production to be done?

• 2-3 weeks

• 3-4 weeks

• Up to 4 weeks

• Up to 3 weeks

If this cx calls you and asks you about the estimated delivery date for his repair order, is it correct for you to provide it?

• No

• Yes