
Anaaa
Quiz
•
Social Studies
•
1st Grade
•
Medium
fernando quan
Used 2+ times
FREE Resource
12 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Mention 4 best methods to handle an angry customer:
Active Listen, Take it personally, with No Empathy, and ask to call back
Stay Calm, Empathy, Active Listening and Find a Solution
Stay Calm, Active Listening and ask to call back
Active Listening, Empathy, Finding a Solution, and Asking to call back
2.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What are the best practices for active listening? (select all applicable)
Ask the customer to repeat
Focus on Keywords
Build rapport
Do not talk over the customer
Don't build rapport
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When the double line increase applies?
Automatically, when the customer makes 6 payments on time
Automatically, after the first 6 months
Automatically, after the first 6 monthly billing cycles with on-time payments
Automatically, after the customer made 6 accumulative payments on time.
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Is it mandatory to ask for full SSN when we applying for a CLI
True
False
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The 2ndary card holder can call and request a CLI
True
False
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When a customer has broken the CC in pieces and thrown the pieces away. What would you do?
We can Order New Plastic
We transfer to L&S
We open a Workcase
Ask for TL to have it replace.
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If a customer feels the information of the Credit card is compromised. What do we need to do?
Order a new Plastic
We Transfer to L&S
We open a Workcase
Create a free account and access millions of resources
Create resources
Host any resource
Get auto-graded reports

Continue with Google

Continue with Email

Continue with Classlink

Continue with Clever
or continue with

Microsoft
%20(1).png)
Apple
Others
By signing up, you agree to our Terms of Service & Privacy Policy
Already have an account?
Similar Resources on Wayground
12 questions
Following Safety Rules
Quiz
•
KG - 1st Grade
7 questions
Movements of the Earth
Quiz
•
1st - 2nd Grade
10 questions
Seven Continents- Asia and Africa
Quiz
•
1st - 2nd Grade
15 questions
Republic Day
Quiz
•
1st - 10th Grade
10 questions
countries - nationalities
Quiz
•
1st - 5th Grade
13 questions
Oceans and Seas - Revision
Quiz
•
1st Grade
13 questions
Goods/Services & Wants/Needs & Producer/Consumer
Quiz
•
1st Grade
11 questions
Making friends
Quiz
•
KG - 1st Grade
Popular Resources on Wayground
20 questions
Brand Labels
Quiz
•
5th - 12th Grade
11 questions
NEASC Extended Advisory
Lesson
•
9th - 12th Grade
10 questions
Ice Breaker Trivia: Food from Around the World
Quiz
•
3rd - 12th Grade
10 questions
Boomer ⚡ Zoomer - Holiday Movies
Quiz
•
KG - University
25 questions
Multiplication Facts
Quiz
•
5th Grade
22 questions
Adding Integers
Quiz
•
6th Grade
10 questions
Multiplication and Division Unknowns
Quiz
•
3rd Grade
20 questions
Multiplying and Dividing Integers
Quiz
•
7th Grade
