
Anaaa
Quiz
•
Social Studies
•
1st Grade
•
Practice Problem
•
Medium
fernando quan
Used 2+ times
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12 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Mention 4 best methods to handle an angry customer:
Active Listen, Take it personally, with No Empathy, and ask to call back
Stay Calm, Empathy, Active Listening and Find a Solution
Stay Calm, Active Listening and ask to call back
Active Listening, Empathy, Finding a Solution, and Asking to call back
2.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What are the best practices for active listening? (select all applicable)
Ask the customer to repeat
Focus on Keywords
Build rapport
Do not talk over the customer
Don't build rapport
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When the double line increase applies?
Automatically, when the customer makes 6 payments on time
Automatically, after the first 6 months
Automatically, after the first 6 monthly billing cycles with on-time payments
Automatically, after the customer made 6 accumulative payments on time.
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Is it mandatory to ask for full SSN when we applying for a CLI
True
False
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The 2ndary card holder can call and request a CLI
True
False
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When a customer has broken the CC in pieces and thrown the pieces away. What would you do?
We can Order New Plastic
We transfer to L&S
We open a Workcase
Ask for TL to have it replace.
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If a customer feels the information of the Credit card is compromised. What do we need to do?
Order a new Plastic
We Transfer to L&S
We open a Workcase
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