Unable To Obtain IP

Unable To Obtain IP

1st Grade

10 Qs

quiz-placeholder

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Unable To Obtain IP

Unable To Obtain IP

Assessment

Quiz

Professional Development

1st Grade

Practice Problem

Medium

Created by

Samir Ahmed

Used 528+ times

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10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Customer POP Utilization Status Within Ratio , CCA follow with cst Slowness Case , so CCA right action : 

 Troubleshoot Normally

Stop troubleshooting and Inform customer with script

 Escalate Ticket to NOC

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Cst which Subscriber in option pack , CCA can follow with cst a Physical cases : 

 True 

FALSE

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In Case Unable To Obtain IP , Router ADSL LED matches with Matrix Status while restaring :

TRUE

FALSE

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

It's mandatory when Escalation Unable To Obtain IP to ask customer to leave the CPE power turned on 

 True 

 False

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

While escalate Unable To Obtain IP Case , CCA shouldn't check and mention on call Before escalation 

 True

 False

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In case CST is not available to follow troubleshooting steps according to his input, Noting that we should try to help the customer as much as we can , The right SR : 

FBB Tech Problem>Unable to obtain IP>Direct CST to CSO

FBB Tech Problem>Unable to Obtain IP>CST can not troubleshoot

FBB Tech Problem>Unable to Obtain IP>CST refused troubleshooting

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In Case CCA will escalate Unable To Obtain IP Case at 2 PM , CCA not mandatory to check on call Before escalation :

True 

FALSE

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