Customer POP Utilization Status Within Ratio , CCA follow with cst Slowness Case , so CCA right action : 

•  Troubleshoot Normally

• Stop troubleshooting and Inform customer with script

•  Escalate Ticket to NOC

Cst which Subscriber in option pack , CCA can follow with cst a Physical cases : 

•  True 

• FALSE

In Case Unable To Obtain IP , Router ADSL LED matches with Matrix Status while restaring :

• TRUE

• FALSE

It's mandatory when Escalation Unable To Obtain IP to ask customer to leave the CPE power turned on 

•  True 

•  False

While escalate Unable To Obtain IP Case , CCA shouldn't check and mention on call Before escalation 

•  True

•  False

In case CST is not available to follow troubleshooting steps according to his input, Noting that we should try to help the customer as much as we can , The right SR : 

• FBB Tech Problem>Unable to obtain IP>Direct CST to CSO

• FBB Tech Problem>Unable to Obtain IP>CST can not troubleshoot

• FBB Tech Problem>Unable to Obtain IP>CST refused troubleshooting

In Case CCA will escalate Unable To Obtain IP Case at 2 PM , CCA not mandatory to check on call Before escalation :

• True 

• FALSE

It's not mandatory within the call to change the default password for CPE once CCA found "admin" as default password

•  True 

•  False

Which actions is supported by HDM tool

•  Reset CPE

• Change CPE Page password

• Change Line Code

In Case CCA Check HDM Tool and found it offline so CCA right action

• Restart Port

•  Inform Cst to reset and Reconfigure CPE

•  handle all HDM related cases manually