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Authored by Samir Ahmed

Professional Development

1st Grade

Used 593+ times

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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

CCA Can check Customer Pool Of His Subscription from NST : 

 Subscriber Database Logs

 Query LDAP Profile

Query AAA Session

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Escalation Suspended Account case SLA will be : 

48 H

72 H

 24 H

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

While Cst has ( Wrong Nas Port ID Login  ) and CCA will Escalate Ticket, So SLA will be  : 

 2:5 WH

 2:5 H

 24 H

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

CCA Can Change DNS from HDM Tool Function

 Wan Settings

WLAN Settings

DHCP Settings

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

CCA can Change Default Gateway IP Address from which HDM Function 

 WLAN Settings

DHCP Settings

 Wan Settings

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

For Escalation Browsing all site case TT Will be  ?

Broadband->Technical->ADSL/VDSL->Mcu Call center->Browsing

Broadband->Technical->ADSL/VDSL->I Care->Browsing

Broadband->Technical->ADSL/VDSL->Mcu Call center->Browsing al site 

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

customer can open YouTube / Facebook but contents doesn’t appeared ,,first step is ??

let the customer send a snapshot from trace from his/her side to Customer.care@te.eg

follow normal troubleshoot 

IF CPE accessed try to adjust MTU and DNS [WE then Google DNS]

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