
TL Quizz
Authored by Aya Omar
Other
3rd Grade
Used 2+ times

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10 questions
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1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
if CST has Voice down and paid bills within 2 days your action :
Create TKT on UCRM Tool
Re-escalate TKT to IU with Voice down problem
inform CST to Check with Sales
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
if TKT Unable To obtain , 2nd Update from Noc to reset and reconfigure
Will make Reset and Re-configure
Will Reseclate TKT again if same problem
will let CST to check with another Router
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
IF Visit done Is it Mandatory to ask CST if Connection Setup Changed after Tech Visit ??
True
False
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
IF Front Line Created TTS Case with Full T.S and CST has the same issue :
Will Call CST to Confirm With Him T.S
will escalate TKT without Calling CST
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
IT SLA
72 H
72 WH
48 H
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
If technician sold wire for customer you will chose in survey on IRS,
a.Tech. asked for money (Yes).
b. Tech. asked for equipment’s (Yes).
A & B.
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
if last Update from IU "Problem Solved after Change External " closing reason will be ?
MV-internal wiring
IU resplite
TE related Problem
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