TL Quizz

TL Quizz

3rd Grade

10 Qs

quiz-placeholder

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TL Quizz

TL Quizz

Assessment

Quiz

Other

3rd Grade

Easy

Created by

Aya Omar

Used 2+ times

FREE Resource

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

if CST has Voice down and paid bills within 2 days your action :

Create TKT on UCRM Tool

Re-escalate TKT to IU with Voice down problem

inform CST to Check with Sales

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

if TKT Unable To obtain , 2nd Update from Noc to reset and reconfigure

Will make Reset and Re-configure

Will Reseclate TKT again if same problem

will let CST to check with another Router

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

IF Visit done Is it Mandatory to ask CST if Connection Setup Changed after Tech Visit ??

True

False

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

IF Front Line Created TTS Case with Full T.S and CST has the same issue :

Will Call CST to Confirm With Him T.S

will escalate TKT without Calling CST

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

IT SLA

72 H

72 WH

48 H

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

 If technician sold wire for customer you will chose in survey on IRS,

a.Tech. asked for money (Yes).

b. Tech. asked for equipment’s (Yes).

A & B.

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

if last Update from IU "Problem Solved after Change External " closing reason will be ?

MV-internal wiring

IU resplite

TE related Problem

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