Tier 1 Introduction

Tier 1 Introduction

Professional Development

10 Qs

quiz-placeholder

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Tier 1 Introduction

Tier 1 Introduction

Assessment

Quiz

Professional Development

Professional Development

Hard

Created by

Archita Gupta

Used 10+ times

FREE Resource

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Similar to 911, what department in customer solutions can provide 24/7 monitoring to our customers?

Tier 1 Technical Support

Monitoring Team

Advanced Issue Resolution

Home Security Squad

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

These are the common alarms in the panel except for:

Burglary Alarm

Fire Alarm

Medical Alarm

Phone Alarm

3.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Multi-select: What are the ways to pull up the account of the customer in CareGenie?

Chat Transcript Number

Phone Number

Service ID/Service Number

Service Address (Home Number and Zip Code)

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What button in the Quicklinks can we send an email to the customer?

Contract

Platinum

Create Docs

Create Attachments

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What tool in salesforce do we use to change our auxes like lunch, break, online?

IEX

Genesys

TimeWarp

Omni Channel

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A tool to be used to interact with the customers.

Genesys

Platinum Pro

Phrasegenie Ultra

CareGenie

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

CareGenie troubleshooting flow ended with Technician. What case summary status should we use if we processed a WO?

New

Closed

In Progress

Pending FSP Action

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