H&T UNIT 1 TEST

WHICH TRAITS DO EFFECTIVE EMPLOYEES OF THE HOSPITALITY AND TORISM INDUSTRY EXHIBIT WHEN THEY COMMUNICATE WITH CUSTOMERS?

• Patience and empathy

• Initiative and indifference

• Inflexibility and self-confidence

• Enthusiasm and passive listening

DANIEL IS THE EXECUTIVE CHEF FOR A RESORT THAT IS LOCATED NEAR PHOENIX, ARIZONA. WHICH PROFESSIONAL ASSOCIATION IS DANIEL MOST LIKELY TO JOIN?

• Wellness Council of America

• Meeting Professionals International

• The National Restaurant Association

• Association for Convention Operations Management

WHICH SKILL IS IMPORTANT FOR A SUCCESSFUL PROFESSIONAL IN THE HOSPITALITY AND TOURISM INDUSTRY TO POSSESS?

• Creativity

• Delegation

• Communication

• Mathematical

MARY WORKS IN THE LODGING SEGMENT WHERE SHE DIRECTS THE EMPLOYEES WHO CLEAN THE SLEEPING ROOMS AND PUBLIC AREAS. WHICH IS MARY'S POSITION?

• Property supervisor

• Maintenance manager

• Front-desk supervisor

• Housekeeping manager

WHICH TYPE OF BEHAVIOR INVOLVES ESTABLISHING EYE CONTACT WITH HOTEL GUESTS?

• Vocal

• Critical

• Cultural

• Nonverbal

AS A FRONT-DESK EMPLOYEE, BEN IS COURTEOUS, PATIENT, AND HELPFUL WITH ALL OF THE HOTELS' GUESTS. WHICH BEHAVIOR IS BEN EXHIBITING?

• Interpersonal skills

• Favorable ethical traits

• A positive sales aptitude

• An appropriate use of humor

HOW CAN A TRAVEL AGENT MAKE A POSITIVE IMPRESSION ON CLIENTS?

• Ask very personal questions

• Suggest several travel options

• Focus on many tasks at one time

• Maintain a professional appearance

JASON PROVIDES TOURS TO OVER 300 PEOPLE AT THE HISTORICAL GOVERNOR'S MANSION DAILY. WHICH BENEFIT OF WORKING IN THE TOURISM INDUSTRY IS HE EXPERIENCING?

• Contacting buyers

• Visting attractions

• Working with people

• Planning conferences

MR. AND MRS. GREEN ARE BOOKING A TRIP TO MYRTLE BEACH, SO THEY CAN PLAY GOLF AT SEVERAL DIFFERENT OF THE GOLF COURSES IN THE AREA. WHICH TYP EOF TOURISTS ARE MR. AND MRS. GREEN?

• Cultural

• Heritage

• Educational

• Special Interest

IF TONY WANTS TO ENJOY AND SUPPORT MAINTAINING THE NATURAL ENVIRONMENT, IN WHICH CATEGORY OF TOURISM WILL THIS HAPPEN?

• Ecotourism

• Cultural tourism

• Heritage tourism

• Adventure toursim