MGT 103

1. Which of the following statements is true about the decision-making process?

• A) It exclusively applies to problem situations.

• B) It requires that the nature of a particular situation be defined.

• C) It seldom applies to situations that are positive. 

• D) It typically involves only one individual and seldom applies to groups.

2. Priscilla, a customer service representative at a call center, adds to her job

by asking customers how much they liked their previous purchase. Priscilla is engaged in job

• a. simplification.

• b. rotation.

• c. crafting.

• d. specialization

 3. A justification for job crafting is that job descriptions

• a. have become too rigid to fit today's job roles.

• b. must be followed carefully for maximum efficiency.

• c. are now developed by workers themselves.

• d. are becoming standardized throughout

  a given industry.

4. When a manager tries to encourage social interaction among his subordinates, he is trying to address their need for

• a. belongingness.

• b. esteem.

• c. security.

• d. physiological.

 5. In the two-factor theory, the factors that influence the satisfaction continuum, which are related specifically to work content, are called _____ factors.

• a. esteem

• b. security

• c. environmental

• d. motivation

 6. Organizations provide adequate wages, comfortable temperatures, restrooms, ventilation, etc. as a means to address the _____ needs of employees.

• a. belongingness

• b. self-actualization

• c. security

• d. physiological

7. People who receive a promotional impression and who give some thought to buying the product are referred to as _____.

• A. sales leads

• B. qualified leads

• C. prospects

• D. target segments

8. _____ is the process of dividing the market into smaller portions of people who have certain common characteristics.

A. Target optimization

B. Market penetration

C. Segmentation

D. Market recognition

• A

• B

• C

• D

9. Segmenting a market _____ involves dividing it into different segments in terms of cities or neighborhoods.

A. geographically

B. economically

C. demographically

D. culturally

• A

• B

• C

• D

10. As a process, leadership can be defined as

• a. the practice of empowering employees to participate in organizational decision making.

• b. the set of characteristics attributed to individuals who are perceived to be leaders.

• c. the use of noncoercive influence to shape an organization's goals.

• d. the ability to assess business process performance.

• e. the ability to adjust to and understand the changes in a workplace.