Netiq

It is always important to have a subject line in an email.

• True
• False

Emails create a permanent record.

• True
• False

Proofreading is not important in emails as it is considered casual communication.

• True
• False

You are upset about the content of an email you receive. What is your next course of action?

• Reply back immediately highlighting why you are upset.
• Take some time to reflect on whether you are going to reply or handle the situation in a different manner.
• Immediately go to your supervisor.
• Go home. You have had enough for today.

Knowing your audience is important in email communication.

• True
• False

A ____ should always begin the body of your email.

• salutation

• date

• signature

• subject

A closing is a polite ending to a message. Which is not a suitable example of a closing?

• Best regards,

• Sincerely

• Thank you

• Good bye

Always proofread your email for ________ errors before sending.

• Spelling

• Grammar

• Punctuation

• All of the above

You should --------- your emails before sending. Once they are sent cannot get them back.

• return

• reply

• review

• remind

Short emails sometimes sound rude. People won't read very long emails. Keep emails short, but remember to be polite and friendly, too.

• Attachments

• Who to send the email to

• Length

• Capital letters

• Proofreading