Position Knowledge (8)

The person in charge of the shift is called the ​ (a)   . To find the current play, I can check the ​ (b)   app on the ipad.

• playcaller
• playbuilder
• Shift
• Store Resources

Before I leave for the day I need to:

• Ask the playcaller for any last minute tasks they need

• Stock my station

• Handoff my position for whoever is taking over for me

• Make sure my counters are reasonably clean

• FIrish all drink tickets

Select all planted positions

• Customer Support (CS)

• Cold Bar

• Hot Bar

• Drive Thru Order (DTO)

• Drive Thru Register (DTR)

Why is it important to stay planted in your position?

Put the Beverage Sequence in order

• Pump the Syrup

• Steam the milk

• Queue the shots

• Finish & Connect

Put the milk steaming routine in order

• Groom Milk

• Sanitize the Steam Wand

• Steam Milk

• Pour Milk

• Aerate Milk

The Beverage Routine: Shaken Espresso Edition

• Add ice to ice line

• Add espresso, shake 10 times

• Queue Shots/Pump Syrup

• Add Powders/other inclusions

• Top with milk 1/4" below the cup rim

The Cafe Order Routine is:

1.) ​ (a)  

2.) ​ (b)  

3.) ​ (c)  

4.) ​ (d)  

5.) ​ (e)  

• Welcome
• Ring
• Tende
• Gather
• Finish
• Repeat
• Pay
• Thank
• Greet

According to the Cafe Order Routine, which parts of a customer's order is the Register partner responsible for during "Gather"?

• Nothing

• Brewed coffee and all food

• Brewed coffee and all food ONLY if there is not a partner assigned to ovens

• Brewed coffee and only unwarmed food

Which is the correct Hand-Off Routine for Mobile Order customers?

• Gather, Callout/stage, Finish

• Welcome, Gather, Callout/Stage, Finish

• Gather, Stage

• Finish, Callout, Stage