Prod Ops FBID (Maret 2023)

What is the correct step after choosing payment method as "General Funds" on Fazz Business Dashboard when processing manual disbursement for Flexpay loan requests?

• Input method (”CSV Upload”)

• Authorize the transaction and check OTP sent to email → input OTP → click “Verify"

• Upload the csv file and ensure the data is valid

• Choose “Payout Form” → select source (“IDR Cash Account”).

Where should Prod Ops escalate when the details shown on invoice are unclear?

• Escalate to Payment Support

• Escalate to Loan Officer

• Escalate to Payment Recon

• Escalate to Sales or Team Lead

What should be the provision when there is merchant that made loan requests more than their monthly limit?

• Ensure with Flexpay Loan Ops officer if there are changes with the limit

• Ensure with Sales Team if the merchant's request passed the internal checking

• Ensure with Team Lead if there are changes with the limit

• Ensure with the merchant if they can settle the monthly limit adjustment with Sales Team

Below is the condition where invoice will be rejected, except?

• Written on a cheque instead of a proper invoice format

• Item Order not clear

• Supplier Data available along with their logo/stamp

• The nominal amount submitted exceed the invoice

What should Prod Ops do if merchant's loan request gets rejected and they retry again using the same loan request?

• Prod Ops clear the merchant's exceeded limit

• Prod Ops ensure with product team and check if they can approve this invoice so that Prod Ops can process the request

• Prod Ops check with Sales Team whether the merchant is listed on blacklisted merchant

• Prod Ops will directly inform the merchant's PIC that the request is rejected

What is the action Prod Ops should do after checking the merchant's limit?

• Ensuring the loan request is in "waiting" status in Flexpay Dashboard

• Verifying the invoice details

• Follow up with the loan officer team to get approval via Slack

• Ensuring the supplier’s name is in the verified supplier list

What is the provision of loan disbursement if the request is less than or equal to 1 billion IDR?

• Wait for the disbursement to be automatically created and proceeded by the system in Payment List page

• Input the request to Raw Data (Dashboard)

• Request must be downloaded from Output (Dashboard) in CSV format

• Request must be verified through Fazz Business Dashboard

What is the data that should be obtained when receiving request for internal clients?

• Client's business permit

• Account statement under the client's name

• Agreement document

• Business Identification Number

When is the schedule in processing daily edit package?

• Around 7:15am Jakarta Time

• Around 7:15pm Jakarta Time

• Around 7:35am Jakarta Time

• Around 7:35pm Jakarta Time

Below are the purposes of weekly revolving credit, except?

• Charge late payment fees

• Check and approve supplier transfers

• Monitor repayments

• Facilitate WC checking for merchant before deposit, and supporting the associating of funds to Loan wallet