Internal and External Communication

Tick the box(es) - what should you consider when you select a form of communication?

• How quickly you want people to receive your communication

• Who you are communicating with

• What the weather is like today

• How detailed do you need the communciation to be

(a)   communication involves a message which does not call for or require a response​

All of the following could be important for effective internal communication except:

1) a clear message that can be understood

2) the receiver should be the right person to send the message

3) the intranet should be in good working order

4) there should be feedback from the receiver

• 1)

• 2)

• 3)

• 4)

Meetings, Video Conferencing and Telephone Conversations are example of ........................... communication

• Verbal

• Written

• Visual

What type of communication is an email?

• Verbal

• Written

• Visual

4 One example of poor external communication is:

1) a supplier misunderstands a message

2) a worker fails to follow a safety instruction

3) managers do not receive a message about a machine failure

4) office staff fail to tell workers about new overtime rates

• 1)

• 2)

• 3)

• 4)

The _____________ or sender of the message is the person starting off the process by sending the message.

• Transmitter

• Receiver

• Message

• Feedback

One of the advantage of written communication is permanent record of messages.

• True

• False

Meetings, Video Conferencing and Telephone Conversations are example of ........................... communication

• Verbal

• Written

• Visual

Sending an email to one of its suppliers is an example of a business using what type of communication?

• External

• Two-way

• Internal

• Oral