Lebron wants to file a complaint against EatFry, a fast-food restaurant, because he was rejected in a job interview with the firm. Lebron believes that he was discriminated because of race. Which of the following federal agencies should he approach?

E) Equal Employment Opportunity Commission

A) Consumer Product Safety Commission

B) Mining Enforcement and Safety Administration

C) Occupational Safety and Health Administration

D) Environmental Protection Agency

Social responsiveness can be defined as ________.

D) the degree of effectiveness and efficiency an organization displays in pursuing its social responsibilities

A) the speed with which an organization adapts to the changing societal culture

B) an organization's effectiveness in abiding by the laws of the society

C) the degree of effectiveness and efficiency with which an organization fulfills its stockholders' needs while benefitting the stakeholders

E) the degree of effectiveness with which an organization can predict the changes in a society, such as the consumers changing preferences

The protective purpose of planning is to ________.

D) minimize risk by reducing the uncertainties surrounding business conditions

A) decrease paper work and red tape

B) increase the degree of organizational success

C) optimize the use of organizational resources

E) maximize the organization's ability to leverage environmental opportunities

The affirmative purpose of planning is to ________.

A) increase the degree of organizational success

B) increase the level of workplace diversity

C) optimize the use organizational resources

D) refine work methods and reduce production costs

E) improve organizational compliance with industry standards

Dorothy Woods, CEO of Arcadia Corp., is planning to widen the spans of management in the organization in order to have a flatter organization. Which of the following, if true, would support Dorothy's strategy?

A) Arcadia Corp. is a market leader in developing, manufacturing and selling customized innovative, cutting edge communication technology to corporations.

B) Arcadia Corp. is engaged in manufacturing bottle caps for a leading cola brand.

C) Arcadia Corp. relies heavily on virtual teams spread across its offices in several countries.

D) Arcadia Corp. will save a significant amount of money on managers' salaries if it reduces the number of managerial levels.

E) Arcadia Corp. has a reputation for pioneering innovative managerial practices in the industry.

As part of the controlling process, you have finished measuring the performance of your team. What must you do next?

B) Compare measured performance to standards.

C) Establish a unit of measure to gauge performance.

E) Restructure control systems and subsystems.

60) Which of the following is the best example of raw data?

B) a projection of future product demand

A) the return on investment on an advertising campaign

C) the organizational budget for the next quarter

E) the attendance register in a factory

According to Fayol's guidelines for organizing resources, you should avoid ________.

D) regulations, redtape, and paperwork

A) formulating precise decisions

B) using sanctions against faults and errors

C) instituting and effecting controls

According to Fayol's guidelines for organizing resources, you should do all of the following, EXCEPT ________.

A) establish multiple guiding authorities

C) use sanctions against faults and errors

D) encourage initiative and responsibility

E) offer suitable rewards for services rendered

Which of the following is considered a primary managing activity?

C) eliminating workplace stress

E) maintaining work-life balance

________ and ________ have been called the "Siamese twins of management."

A) Setting standards; measuring performance

73) A disadvantage of planning is that it ________.

D) can take up too much managerial time

A) causes managers to focus on the future

B) reduces organizational flexibility once plans are set

C) requires organizational resources

E) involves planning for situations that may not occur

74) Which of the following is an advantage of planning?

B) enhances decision coordination

D) suboptimizes the use of resources

E) promotes individual performance

According to the contingency viewpoint to designing span of management, which of the following situations would warrant a relatively wide span of control?

C) Managing a virtual team of engineers spread across several countries.

A) Supervising a team of scientists engaged in complex research work.

B) Supervising a team of factory workers sewing buttons onto shirts.

D) Managing a highly interdependent production team.

E) Managing and coordinating the activities of a marketing team.

Which of the following is the most complete and accurate description of communication barriers?

C) external stimuli that interfere with transmission of messages from the sender to the receiver

A) factors that decrease the probability that communication will be successful

B) aspects that allow unwanted entities to participate in the communication process

D) innate factors in the receiver that influence the interpretation of a message

E) attributes that lead to environmental noise and organizational stress

Which of the following is an example of a macrobarrier when a manager communicates with his or her subordinates?

C) The subordinates constitute a diverse population and speak different languages.

A) The manager considers the subordinates to be irresponsible and unprofessional.

B) The subordinates have a strong negative attitude toward the manager.

D) The manager uses words that have multiple meanings.

E) The manager is a specialist in information technology and tends to use technical jargon.

According to Fayol's guidelines for organizing resources, you should ________.

D) recognize the unity of command

A) establish multiple guiding authorities

B) make extensive use of regulations and paperwork

C) not use sanctions against faults and errors

E) not link rewards to performance

Which of the following is the first step in the organizing process?

B) reflect on plans and objectives

C) allocate resources and directives for subtasks

D) evaluate results of organizing strategy

E) divide major tasks into subtasks

Which of the following is considered a fundamental managerial skill?

D) ability to maintain status quo

E) ability to regulate procedures

Which of the following is the last step in the controlling process?

A) comparing measured performance to standards

E) establishing units of measuring performance

Managemant

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60 questions

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MULTIPLE CHOICE QUESTION

15 mins • 1 pt

The process of determining how an organization can get where it wants to go and what it will do to accomplish its objectives is ________.

A) organizing

B) influencing

C) planning

D) controlling

E) analyzing

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

Which of the following is the fundamental purpose of planning?

A) eliminating risk

B) helping the organization reach its objectives

C) optimizing the use of resources

D) identifying organizational objectives

E) organizing work processes

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

________ is the process of establishing orderly uses for resources within the management system.

A) Organizing

Communication

C) Planning

D) Controlling

E) Motivation

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

________ skill is the ability to establish orderly uses for resources within the management system.

A) Organizing

B) Communication

C) Planning

D) Controlling

E) Marketing

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

________ is the process of guiding the activities of organization members in appropriate directions.

A) Communicating

B) Influencing

C) Controlling

D) Planning

E) Organizing

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

Which of the following is the primary purpose of the influencing subsystem?

A) elimination of organizational grapevine

B) business process restructuring

C) attainment of management objectives

D) manipulation of critical information

E) elimination of organizational conflicts

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

Ensuring that an event occurs as it was planned to occur constitutes ________.

A) control

B) planning

C) influencing

D) organizing

E) designing

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Managemant

The process of determining how an organization can get where it wants to go and what it will do to accomplish its objectives is ________.

Which of the following is the fundamental purpose of planning?

________ is the process of establishing orderly uses for resources within the management system.

________ skill is the ability to establish orderly uses for resources within the management system.

________ is the process of guiding the activities of organization members in appropriate directions.

Which of the following is the primary purpose of the influencing subsystem?

Ensuring that an event occurs as it was planned to occur constitutes ________.

________ is the systematic effort to compare performance to predetermined standards in order to determine whether performance is in line with those standards, or needs to be corrected.

Becky's department has seen a number of layoffs in the last two months, and employee morale is very low. This is affecting the work atmosphere and productivity is declining. In this situation, the department manager's primary task will be _______.

Motivating employees to perform better so that they can achieve the organization's goals is known as ________.

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