Canva Voice and Mindset

In Utopian customer mindset, Mel's vision is to fix top user issues within a span of:

• A week

• Two Weeks

• A Day

• 30 Days

What is CHT's role in Canva?

• Heart of Canva

• Nose of Canva

• Ears of Canva

• Voice of Canva

What technique or tip can help you provide an outstanding customer service to our users?  Select all that apply.

• Exceed expectations.

• Build rapport

• Solve problems

• Anchor your own attitude.

Which of these responses sound human?

• "We've forwarded your report to our team for review and someone will get back to you should this be removed or not, depending on the findings."

• "Our team is reviewing your report. We'll reach out to you for the next steps."

Which of these sentences sound empowering?

• "Thanks for reporting this to us. We're sorry if this caused some confusion. We block external links that our Security team (or other Canva users) report as deceptive. We do this to keep you and your account safe."

• "We appreciate you taking the time to let us know about the inconvenience caused by our newest hyperlink message prompt. To help protect you from risks caused by external sites that are not controlled by Canva, we have added this feature to notify you whenever you are about to access blocked

  websites."

Which of these sentences sound inspiring?

• Remove the background of your image with one click. You can use this feature in Canva Pro or Canva for Teams, on any device.

• "The Background Remover is an Effects tool which allows users to remove the background of an image or background image. This is only available for users subscribed to either Canva Pro or Canva for Enterprise when using the website on a desktop or when using either the Desktop app, mobile web browser, or mobile app with the new user interface."

Which of these sentences is in active voice?

• "Go to Uploads to find images that have been uploaded to Canva."

• "Your subscription will be canceled in 3 days."

• "You've successfully upgraded your plan to Pro."

Which of these sentences is in passive voice?

• "The Background Remover tool can be used by Canva Pro users."

• "You can use the Background Remover tool if you are on Canva Pro."

This sentence is in active voice: Beyonce performed at the Grammy's.

• True

• False

Which of these sentences doesn't represent Canva's voice  Human, Empowering, Inspiring?

• "Get access to thousands of premium elements when you upgrade to Canva

  Pro."

• "This feature can only be used by users with a paid Canva plan."