Foundation Chapter 3 Quiz Game

1. Which of the following should you do as your employee evaluation draws near?

• a. Dramatically improve your behavior.
• b. Pcrlbnn a scU-cvaluation.
• c. Try to delay the evaluation.
• d. fry not to take the evaluation too seriously

2. When Ciilbert asked his instructor what she meant when she told him when I( comes lo trying to communicate effectively on the job,

• a. When you are a good listener, you arc fully focused on what c
• b. Trust your judgment and uphold your values so that you stick right.
• c. Be aw are of how tired or upset you might be about something else before interactin with any clients.
• d. When usually calms down diffici山 clients is complete and consistent agrement

3. Kendra's instructor has told the class repeated\ that, in her opinion, the most important step of the 10-step consultation method is the second step. Which of the following is the most important step of this method becoming(o Kendra's instructor.

• Review (he intake tbnn.
• lx Pertbnn a needs assessment.
• discover and rate the client's preferences.
• d. Analyze the client's ehanieteristics.

4.Joan is nervous about his first day of work. He hopes to remember all that he teamed in classes and trainings especial!) in inunctions with his manager. Which of the following should Jovan AVOID when communicating with his manager?

• a. being a problem solver
• b. getting his tacts straight
• c. not welcoming constructive criticism
• d. avoiding both gossip and complaining about colleagues

5. Harriet is attempting to deal with a client who is unhappy after her service. Which of the following should Harriet AVOID in this situation?

• a. trying to find out why the client is unhappy
• b. if the problem can be fixed, doing so immediately
• c. insisting that, despite what the client thinks, the service was exceptional
• d. if the problem cannot be fixed, honestly explaining why

6. Martha5s instructor has told her that she should lake practical steps for effectively communicating in the workplace. Which of the following is LEAST likely to be one of the steps Martha5s instructor mentioned?

• a. to believe in herself
• b. to respond instead of reacting
• c. to be attentive
• d. to talk more and listen less

7. Which of the following is NOT something beauty professionals should do as they interact and communicate with coworkers?

• a. Treat everyone with respect.
• b. Avoid gossip.
• c. Remain neutral.
• d. Be willing to share their private life

8. Joanna, a new client of Harvey's, has just asked Harvey if she can see some examples of her requested service from his previous clients. What should Harvey have prepared before the consultation to meet Joanna's request?

• a. a collection of online befbre/after images from his colleagues
• b. a portfolio of his work
• c. tea or coffee
• d. a menu of services with prices

9. Why does a client who is overly late for an appointment or habitually late for appointments cause problems?

• a. Because clients who cannot arrive on time do not deserve the services of a beauty professional.
• b. Because beauty professionals must be strict and rigid in all of their business practices.
• c. Because clients must show their loyalty to beauty professionals with their eveiy action.
• d. Because beauty professionals depend on appointments and scheduling to maximize work hours.

10. Which of the following is NOT one of the practical steps for effectively communicating in the workplace?

• a. React instead of responding.
• b. Believe in yourself.
• c. Talk less and listen more.
• d. Be attentive.