10. You are hoping to work for a business owner who will hire you as a salaried employee. From which of the following owners should you accept the job offer?

c. Mikey, who will make you part of his team and start you at $40,000 per year

a. Felix, who wants to pay you based purely on a percentage of all of the client fees you collect

b. Joanna, who is willing to rent you your own station at her prestigious establishment

d. Rick, who offers you a spot in his establishment to build your own small business

11. As you become more and more experienced, you should see a reduction in the

d. amount of time it takes you to perform services

c. number of services you perform in a given day

13. Marcia is your newly hired employee. Although she has been doing a very good job, she has little to no repeat clientele. Recently, she asked for your advice on how she can improve on getting more repeat clients. She tells you that she always calls two days ahead of time to remind clients of their up coming appointments, always asks them questions about their home maintenance so that she can learn about their individual needs, always showcases the products she uses during the service in case they want to buy any for at-home use, and always follows up two clays after the appointment to ask if they want to book a second appointment. Where can you tell Marcia she may be going wrong?

d. Marcia should try to rebook clients while she is working on them, not two days later.

a. Marcia should not call two days before to remind clients of their upcoming appointments.

b. Marcia should not ask clients personal questions about their home maintenance.

c. Marcia should not showcase products fbr clients to purchase for at-home use.

16. Jared is beginning his beauty career at a local establishment. He has studied the industry and has a thorough understanding of what it is like on the job. In which of the following ways will this benefit Jared?

c. It will help him to promote himself and build a loyal client base.

a. It will allow him to bypass the state board exam and move straight into his career.

b. It will guarantee him a job with high wages and good working conditions.

d. It will automatically translate to a large number of loyal clients.

If you are using an expensive product during a service, which of the following should you AVOID doing if you are trying to sell this product to your client?

d. discussing the cost savings of the generic brand

a. placing the bottle of product in the clienfs hand

b. talking about the benefits of the product

c. keeping the bottle of product within view

19. What should you do if you have a conflict with a coworker on the job?

a. You should be willing to resolve the conflict.

b. You should be willing to leave the conflict unresolved.

c. You should be willing to escalate the conflict if necessary.

d. You should be willing to discuss the conflict with others who are not involved.

20. Which of the following represents a similarity between being in beauty and wellness school and working as a professional in the beauty and wellness industry?

d. In both cases, you can showcase your skills by working hard and doing your best.

a. In both cases, you are given several chances to do a certain procedure right.

b. In both cases, you are able to determine your own schedule and change it whenever you want.

c. In both cases, you should put your own needs above everyone else's.

21. Rhonda works hard as a licensed beauty professional. However, she is one of seven professionals at her business. If Rhonda wants to truly succeed as part of a growing team, which of the following should she AVOID doing?

b. becoming a relationship builder

22. Reynaldo is a successful beauty professional. His client list is long and loyal. One area where Reynaldo is not as adept as his coworkers, however, is in retailing. Which of the following should Reynaldo always be taking as his first step in successfully selling products?

a. getting to know his customers

b. getting to know the products

23. Gina was sure to ask all of the prospective employers she interviewed with fbr a thorough and written job description before she left each of the interviews she attended. Why was it important fbr Gina to do this?

a. Gina will be expected to fulfill the functions listed on the job description.

b. Gina will be quizzed on the functions listed on the job description.

c. Gina will only be hired if she is able to recite all of the functions listed on the job description.

d. Gina would have been disqualified had she not requested a written job description

24. Yolanda was recently hired at the business where you work. She recently confided in you that she regularly overhears the other beauty pros talking about upselling services. She asks you to give her an example of this practice so that she can take advantage of its benefits as well. Which of the following would you BEST use as an example to explain this practice to Yolanda?

c. "While working on a client, try to recommend an additional service during that same

a. When using a product on a client, try to talk up the product as much as you can in an effort to get them to buy it fbr at-home use."

b. "When you have a client in fbr their first service, try to, at that moment, encourage a second visit fbr a repeat service.”

d. “While working on a client, ask them if they have any friends who would also benefit from such services."

26. To overcome a clients objection

a. reword the objection in a way that addresses the client's need

b. do not acknowledge what the client said

c. avoid stating things in terms of the client's benefit

d. state things in such a way as to avoid having the client change their mind

28. Which of the following is LEAST likely to be true if you are an employee of a salon, spa, or barbershop?

d. You will work as an independent contractor.

a. You will work on a salary basis.

b. You will work on a commission basis.

c. You will work on a salary-plus-commission basis.

29. Viviane has decided she must increase her numbers of repeat customers in order to establish a more regular clientele and to increase her earnings. Toward this end, she has committed herself to rebooking her clients. If she is to have the highest chance at success in establishing a consistent rebooking process, when should she be thinking about and talking to her clients about getting back into the salon for their second visit?

c. the day after their first visit

d. within two weeks of their first visit

30. You are an instructor of beauty and wellness courses at a local vocational school. Marcus, one of your best students, tells you during class that he has heard other instructors mention the importance of being a ''lifelong learner.,, Marcus asks your opinion of what, exactly, that means. What do you tell him?

c. to never think of himself as being done with learning

a. to put others first, before himself

b. to continually stay enrolled in school

d. to recognize problems quickly and always try to solve them

31 What is the best way to record your tips and additional income?

a. Enter them into a spreadsheet immediately after a client tips you.

d. Guesstimate as best you can while you are preparing your annual taxes

33. Chair or booth rental might be perfect for individuals who

c. wish to take a stepping-stone approach to business ownership

b. rely on only one job for income

d. do not have the time to build up their own clientele independently

34. Sherry has recently opened a small establishment. Because she has little money for additional equipment, she will be the only employee for the foreseeable future. Sherry has decided, however, to "give herself a raise" by retailing more. What, exactly, does this mean?

c. Sherry will spend more time trying to sell products to her customers.

a. Sherry will spend less money on unnecessary personal things.

b. Sherry will increase the prices she charges fbr her services.

d. Sherry will stay open longer in order to work more hours.

35. Which of the following BEST represents retailing?

a. recommending that a client purchase fbr home use the lotion you are using on them during a service

b. recommending that a client see a different specialist in your establishment fbr a specialized service

c. recommending that a client see a different specialist in another establishment for a specialized service

d. recommending that a client make an appointment now to come back in six weeks fbr another one

36. When is the BEST time to think about getting your clients back into your salon, spa, or barbershop for their second appointment?

b. while they are at the shop fbr their first appointment

a. before they come in fbr their first appointment

c. immediately after they leave from their first appointment

d. within a week after their first appointment

38. Ingrid is worried. Although she has spent a full eight hours of every day this week on the job, she has worked on only four clients. This means that her paycheck will not cover her weekly bills. Which of the following is MOST likely true of Ingrid?

c. She is paid purely on commission.

b. She is paid on an hourly basis.

d. She is not allowed to receive any tips

39. Alison has not been thriving in her early career as a beauty professional. She has tried very hard to stay follow through on what she learned in school by being true to her word, being punctual, putting herself before others, and continuing to be a lifelong learner. Where has Alison gone wrong?

c. Now that she is on the job, Alison should put others first.

a. Now that she is on the job, Alison should not always be true to her word.

b. Now that she is on the job, Alison should not be so worried about being punctual.

d. Now that she is on the job, Alison should not continue to be a lifelong learner.

40. Which of the following is LEAST likely to happen if you do not pay back your student loans?

c. You will not be allowed to graduate.

a. You will harm your personal credit.

b. You will default on those loans.

42. Which of the following must always be your first concern as a beauty industry professional?

c. providing good-quality service

b. asking fbr your clients, email addresses

44. Why would it be beneficial for someone to rent a booth at a salon, spa, or barbershop?

d. to set up one's own business

a. to gain full-time employee status

b. to receive fiill health benefits

c. to receive a regular, steady salary

45. Winston is your friend and coworker, and has has recently confided in you that he is going to start keeping better track of all of his tips to avoid trouble down the road. He told you that from now on, he will be sure to keep a daily log, at the end of each week add the total amount to his income, keep a monthly logbook, and at the end of the year report exactly half of the cash tips to the IRS when filing his taxes. As Winston's friend, what advice should you give him?

d. He must report all, not only half, of his cash tips to the IRS as part of his total income

a. It is not necessary to keep a daily log of cash tips.

b. He does not need to add the cash tips into his income.

c. There is no need to report any of his cash tips to the IRS as part of his total income.

46. Which of the following is MOST likely to increase a beauty professional^ chances of quickly building a solid and loyal clientele?

d. Employ advanced marketing and publicity strategies.

a. Live and work in a rural area or small town.

b. Select a specific location where the competition for clients is saturated.

c. Concentrate on a common, popular niche within the beauty business.

47. A large portion of Harold's income comes in the form of tips. Because he is careful to do exactly as he was instructed to do by all of his instructors in school, Harold

a. keeps a daily log of his tips and reports all of them in his income taxes

b. keeps a daily log of his tips and reports exactly half of them in his income taxes

c. keeps a daily log of his tips but reports none of them in his income taxes

d. does not keep track of his tips so that he will not have to report them in his income taxes

48. Why is being paid an hourly rate usually the best way for new beauty professionals to start out?

b. New beauty professionals rarely have an established clientele.

a. Receiving an hourly rate ensures any beauty professional the highest income.

c. Only those beauty professionals on hourly rates can also receive tips.

d. Beauty professionals making an hourly rate also earn the highest commissions.

49. Why is it important for you to report all of your income, even cash tips that are not shown on your paycheck?

b. You will increase the amount of Social Security benefits you'll receive after retirement.

a. You will get a bigger return on your taxes if you report income that was not included in your paycheck.

c. You will increase the value of those tips in real dollars over the long term.

d. You will encourage future clients to tip more frequently and more generously.

Foundation Chapter 9 Quiz Game

Authored by Aaliyah Nails

Arts

Professional Development

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49 questions

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MULTIPLE CHOICE QUESTION

30 sec • 1 pt

1. In order to meet your clients, needs, you must do all EXCEPT which of the following?

a. Put yourself first.

b. Be true to your word.

c. Be punctual.

d. Be a lifelong learner.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

2. Jasmine owns a successful business in the downtown area of her community. Since her establishment opened six years ago, she has continuously looked for ways to grow the business and clientele. One of the things she does regularly is speak at public events, such as PTA and social group meetings. Why is this an important thing for Jasmine to do?

a. It puts her in front of people in her co mm unity who are potential new clients.

b. It proves to those in the community that she is a reliable businesswoman.

c. It publicly showcases her talents as a beauty specialist.

d. It demonstrates her professionalism and attention to client needs.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

3. Why should beauty professionals familiarize themselves with a multitude of compensation structures before starting their careers?

a. All employers within the beauty and wellness industry allow their employees to choose their compensation method.

b. There are a variety of ways employers within the beauty and wellness industry might compensate their employees.

c. Beauty professionals will ultimately become entrepreneurs and therefore need to compensate themselves.

d. The beauty and wellness industiy does not compensate its professionals using any traditional methods

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

4. Which of the following is MOST likely to be a benefit of public speaking in front of local groups, such as the PTA or other organizations?

a. You will show your reliability as a beauty industry professional.

b. You will put yourself in front of people who are potential clients.

c. You will showcase your ability to use social media.

d. You will demonstrate that you are a "glass half full" type of professional.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

5. If you wanted to "give yourself a raise," the BEST way to do so would be to.

a. spend less money

b. work fewer hours

c. decrease service prices

d. retail less

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

6. The document that outlines the duties and responsibilities of a particular position is known as a(n).

a. job description

b. employment classification

c. career resume

d. employment status

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

7. Ignacio is currently experiencing the most difficulty he has ever had or likely ever will have as a beauty pro. If Ignacio is like most others who work in the beauty and wellness industry, which of the following is MOST likely true?

a. Ignacio has not yet started working as a beauty pro.

b. Ignacio is currently at his first job as a beauty pro.

c. Ignacio is currently at his second job as a beauty pro.

d. Ignacio is currently at his long-standing job as a beauty pro.

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Foundation Chapter 9 Quiz Game

1. In order to meet your clients, needs, you must do all EXCEPT which of the following?

3. Why should beauty professionals familiarize themselves with a multitude of compensation structures before starting their careers?

4. Which of the following is MOST likely to be a benefit of public speaking in front of local groups, such as the PTA or other organizations?

5. If you wanted to "give yourself a raise," the BEST way to do so would be to.

6. The document that outlines the duties and responsibilities of a particular position is known as a(n).

7. Ignacio is currently experiencing the most difficulty he has ever had or likely ever will have as a beauty pro. If Ignacio is like most others who work in the beauty and wellness industry, which of the following is MOST likely true?

8. Being a person who always sees the glass as half full is one important way to be

9. How does the U.S. Internal Revenue Service (IRS) categorize independent contractors and booth renters?

10. You are hoping to work for a business owner who will hire you as a salaried employee. From which of the following owners should you accept the job offer?

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