Units 3-4

In the communication process, what term describes the individual who sends feedback to the original message?

• Sender

• Receiver

• Transmitter

• Responder

Doug and Anne both work at the same law office. Last week, Doug worked from home and was constantly e-mailing Anne to ask for her help finding information that he needed for his case but that could only be accessed at work. Anne was happy to help and responded to all of Doug's texts promptly. What form of communication BEST describes Doug and Anne's correspondence?

• Workplace

• Nonverbal

• Written

• Direct

When Kristoff told his sister Astrid about the gym teacher at school who was always trying to embarrass students, she clucked her tongue in disapproval of the teacher's behavior. What is the BEST way to classify Astrid's response?

• Astrid was the receiver of the communication rather than its sender.

• It is unclear; there is no indication that Kristoff understood.

• Astrid verbally communicated her disapproval.

• Astrid's clucking would be considered a message.

Mark was listening to music through his headphones when his nine-month-old son crawled into his office. Although Mark didn't take his headphones off or lower the volume of his music, he immediately knew that his son wanted to be picked up. What type of communication did Mark's son MOST likely use to express what he wanted?

• Written

• Nonverbal

• Verbal

• Oral

Sofia is an administrative professional. Her direct boss has a call scheduled for this morning and can't attend the company-wide meeting, so he sends Sofia instead. He asks Sophia to take detailed notes on the project updates that each manager will deliver at the meeting and to then send him an e-mail containing all of the information. The information that Sophia receives at the meeting and the information that she later provides to her boss will MOST likely be communicated in what form(s)?

• Receive written and provide verbal.

• Both receive and provide verbal.

• Both receive and provide written.

• Receive verbal and provide written.

An employee who effectively resolves conflict in the workplace and productively collaborates with their colleagues MOST likely has strong skills in which type of communication?

• Verbal

• Informal

• Intrapersonal

• Formal

How soon after entering a company's office space does a visitor typically develop a judgment about the company?

• minutes

• seconds

• hours

• days

Josh is helping his friend Allie design and set up a reception area for her newly established office. He suggests including bright artwork, a large television, a side table with various kinds of magazines, and several comfortable chairs. Allie likes all of his ideas but tells him that one of the things he mentioned is not as frequently included in a reception area as the rest. Which of Josh's ideas is Allie MOST likely referring to?

• bright artwork

• large television

• side table with magazines

• comfortable chairs

Whenever a visitor arrives to the Goldman & Bradford legal firm, Kobe is responsible for photographing the visitor, issuing them a visitor's badge, and making sure they successfully pass through a metal detector. What important task does Kobe need to do at the beginning of each workday to ensure he can smoothly carry out the check-in procedures?

• analyze and update the check-in procedures

• review the visitor log from the previous day

• prepare the equipment and supplies

• compile a list of expected visitors

Who in an organization is MOST likely responsible for greeting visitors upon their arrival?

• a security guard

• anyone who works as an administrative assistant at the organization

• the employee with whom the visitor is meeting

• whoever sits behind the desk in the reception area