Case Classification

Host wants to change their rates which classification it's correct?

• Listing Management,Listing Settings,Rates And Fees, Fee Discrepancies

• Listing Management,Listing Settings,Rates And Fees,Rate Questions

• Listing Management,Listing Settings,Rates And Fees,Rate Discrepancies

• Listing Management,Listing Settings,Rates And Fees,Add or Edit Rates

Host wants to modify their bank account, would you use Payout - Payout Support?

• True

• False

Host wants to check the review policy, which option would you choose?

• Reviews and rating - assistance for listing review and traveler rating - reviews, moderation

• Listing details, Guest review dispute or questions, Review modification, review dispute, review policy

• Reviews and ratings, Assistance for listing review and traveler rating, reviews, edit rating

Guest wants to book a property and wants to get information about the listing they want to book, which classification would you use?

• Guest Reservation Management, Check In Assitance,Check In Assitance, Property Details

• Guest Reservation Management, Pre-Reservation Assitance,Pre-Reservation Assitance, Listing Search

• Guest Reservation Management, Pre-Reservation Assitance,Pre-Reservation Assitance,Listing Details

• Guest Reservation Management, Pre-Reservation Assitance,Pre-Reservation Assitance, Send inquiry

Host received a suspicious inquiry and wants to report it, which option would you use?

• Vr Booking Management, Post Booking Assitance, Post Booking assistance, Response Assistance

• Trust&Security,Investigation into a Security Concern,Security Investigation, Suspicious inquiry

• Vr Booking Management, Pre Booking Assistance, Pre Booking Assistance, Accept/Decline

Would you affirm that the secondary category Payout Support it's correct if the Host it's reporting delays due to tax form being imcomplete?

• True

• False

Guest wants to check the fees that he was charge by the host, which classification would you use?

• Guest Payment&Billing,Guest Charges Initial Assistance, Charges, Partner Fees

• Guest Payment&Billing,Guest Charges Initial Assistance, Charges,Unknown Charges

• Guest Payment and Billing, Pre/Post Guest Payment, Pre-Stay, Process a Payment

Guest wants to modify their email address, which option would you use?

• Guest Profile Management, Guest Profile Update, Account Changes, Profile Update

• Guest Profile Management,Guest Login Issues, Login, Accesing Guest Account

• Reservation Management, Guest Reservation Management, Reservation Modification, Contact Details

Host wants to know why the listing is hidden, which option would you use? (No need to trasnfer case)

• Listing Management,Listing settings,Cancel/Deactivate,Hide Listing

• Listing Management,Order issue,Escalation for issues,Listing not going live

• Listing Management,Listing Settings, Hidden Listing, Hidden Listing

• Listing Management, Listing settings,Listing on Hold, Listing on Hold

Host wants to remove a manual booking from the calendar, which option would you use?

• Booking Management,Vr booking management, Calendar assistance , Calendar , Calendar Sync

• Booking Management, Vr Booking Management, calendar Assistance, calendar, Booking window

• Booking Management, Vr Booking Management, Calendar Assistance, Add/Removing booking

• Booking Management, Vr Booking Management, Calendar Assistance, Calendar, Block/Unblock dates