BA 18 -Business Skills Development

What represents a professional image?

• The way you look represents your work and your organisation well.

• The way you speak conveys a clear message of your values.

• The way you behave reflects well on your position.

• All of the above.

The attitude you have is as important as the skills you have for being successful on the job.​

• True

• False

How a company will make customers aware of its products/services

• Marketing Plan
• Industry Overview
• Product and Service Plan
• Growth Plan

Newest form of communication; includes e-mail and text

Messaging

• Electronic media

• Group Dynamics

• Verbal Communication

• Nonverbal Communication

in order to be a good team member you must

• show motivation - go your own way

• help out when asked

• only look out for yourself

• wear your headphones and just do your job -

a soft skill is

• getting parts at BMW

• helping out a team member

• doing inventory

• boxes

Memos are commonly used to _________ or _________.

• Scold; Punish

• Congratulate; Encourage

• Hire; Fire

• Inform; Persuade

Which of the following should you not do during a presentation?

• Speak with hand gestures
• Talk to the audience, not reading off the screen
• Ask the audience a question
• Speak softly with little projection to the audience

The line in an email that indicates what the email is about is called the

• topic

• attention

• subject

• cc

The act of creating and developing your own business based upon consumer needs or services.

• Entrepreneurship

• Essential Knowledge and Skills

• Exploratory Interview

• Free Application for Federal Student Aid (FAFSA)