In which status can we still modify or update the order directly?

• ATP

• New

• Released

• Picked

How many days will it take to ship from LAX to zip 01053 via Surepost?

• 3 days

• 8 days

• 5 days

• 2 days

What steps do I do when processing Lost and Found requests?

• Lost and Found Form > Inbound Kickout

• Inbound Kickout > Lost and Found form

• Lost and Fond Form only

For any last minute address change or double checking of orders, what kickout should be done?

• Inbound Kickout

• Outbound Kickout

• No kickout needed

We can do an outbound kickout to an order passed Shipped status.

• False

• True

• Not sure?

Which of the following has the earliest date for delivery?

• 2 day ground

• Next Day Air Saver

• Next Day Air

• Next Day Air Early

When do we submit a claim?

• If the package has movement in the past 3 days.

• If the package has no movement in the past 3 days.

• If the customer asks us to.

• If shipment did not push thru the warehouse.

After submitting a claim, what should we do in the customer's Admin order page?

• Leave detailed notes

• Tick the waive late fee

• Tick the waive late fee and AR fees

• Reach out to OFS

How do we reach OFS?

• Thru Slack

• Freshdesk Ticket

• Ask leads' approval

• Email

Where do we check if the items have been returned or not?

• Admin order page

• Korber

• Transaction Items

• Admin User Page