Supporting macOS 1102

Frank is helping an internal employee set up their new MacBook. While setting up their security settings, Frank suggests that the employee set up their Touch ID through the biometric scanner found in their trackpad. Where could they set up these functions?

• Apple ID

• Mission Control

• Gestures

• Printers & Scanners

A user calls the service desk for assistance finding a specific app on their macOS. The service desk technician can help the user locate the app using one of the embedded applications. This macOS app helps users locate applications as well as data files. What is the name of the application being described?

• Apple ID

• System Preferences

• Spotlight

• Finder

Ethan is almost finished setting up a new user with their MacBook when the user asks how they can set up a quick shortcut to one of their most-used apps. Ethan can place the shortcut icon on which of the following?

• Multiple Desktops

• System Preferences

• Remote Disc

• Dock

Larry has been asked to assist a user in placing a Tag on a very important file. Larry remembers a technique that would allow the user to do this quickly and efficiently. He asks the user to tap on the trackpad using two fingers. Which one of the following is this action called?

• Screen Sharing

• Keychain

• Secondary-click

• iCloud

A service desk technician is asked by an internal employee for further assistance with a corporate app. To locate the app, the technician uses a gesture by pinching with three fingers and thumb on the trackpad to bring up all the applications installed on the MacBook and can find the corporate app. Which of the following is the process for bringing up all the downloaded apps?

• Launchpad

• Safe Mode

• First Aid

• iCloud

A user calls the service desk to ask where to locate the sleep option on their Mac computer. The technician can bring up the option using which of the following?

• App Store

• Safe Mode

• Login Items

• Apple Menu

Samuel is assisting an internal user with one of their corporate applications. It is currently not responding to any actions, nor can the user close it using the button in the top left corner. Samuel knows there is a method to forcibly close the app. Which of the following can Samuel use to take this action?

• macOS Recovery

• Disk Utility

• Force Quit

• Apple Menu

Louis has been tasked as the lead IT technician to setup a way to secure the company's data on the hard disk of the main macOS Desktop. They have requested it be a form of encryption that can only be accessed by logging in with a password or using a recovery key. What would allow Louis to secure the company data following the given requirements?

• FileVault

• Disk Utility

• Keychain

• Time Machine

A user calls into Service Desk to ask for assistance locating a specific file. The user is not familiar with their MacBook and is unable to locate the missing file from a list of over 700. Andy, being the service desk technician, shows the user how to locate the folder. He clicks the search icon on the right side of the file, the menu bar and a search bar are then populated. The user was then able to search for the folder they were looking for. What is the process that Andy used to assist in finding the lost folder?

• FileVault

• Keychain

• Spotlight

• Screen Sharing

Cesar is setting up his new MacBook for his job as a Service Desk Technician. He would like to setup his laptop in a way that would allow him to view and use another desktop. He uses the trackpad and swipes up using four of his fingers revealing the option that he wanted to use. What feature is Cesar using to have several desktops setup?

• Safe Mode

• Keychain

• Mission Control

• Software Update