Software Troubleshooting 1

A coworker is having problems with the Bluetooth connection between a device and their laptop. Which of the following can you do to check connectivity between the laptop and the device? (Choose two.)

• Ensure that Bluetooth is turned on in Settings.

• Ensure that Airplane mode is on.

• Ensure that Airplane mode is off.

• Go to a command prompt or terminal and type Bluetooth to enable it.

You just installed a new sound card in a Windows workstation. Now, the computer has crashed and given you a blue screen of death. You turn the computer off. What should you try to resolve the issue?

• Reinstall Windows.

• Boot to the Windows installation media and start the WinRE.

• Boot to safe mode and uninstall the sound card driver.

• Remove the sound card from the computer and reboot.

An iPad user reports that when they are in a certain part of the building, their wireless connection intermittently drops. What are the two most likely causes of this? (Choose two.)

• Poor wireless buffering in the iPad

• Interference with the wireless signal

• Weak signal strength from the wireless access point

• Retracted Wi-Fi antenna on the iPad

A technician is troubleshooting a Windows 10 computer that is acting strangely, and they suspect that it's infected with a virus. They have followed the best practices for malware removal and remediated the computer. What should they do next?

• Schedule scans and run updates.

• Educate the end user.

• Enable System Restore and create a restore point.

• Disable System Restore in Windows.

A technician is working on a Windows 10 workstation that seems to be unstable. They want to ensure that system files have not been altered. Which command should they use to scan and fix corrupted system files?

• sfc /scanfix

• sfc /scanfile

• sfc /verifyonly

• sfc /scannow

On your MacBook Pro, you use the Safari browser to surf the Internet. Yesterday a friend borrowed your laptop. Today, when you try to browse the web, no matter what site URL you type into the address bar, you are sent to a different website. What is most likely happening to your computer?

• A practical joke by your friend.

• Browser redirection.

• Rogue antivirus.

• It has been infected with spam.

Your company purchases a custom database software package from an outside vendor. You install the client software on a Windows workstation, and it crashes when you try to open it. You remove the software and reinstall it, but again it crashes when you open it. What should you do next?

• Run an antivirus remediation on the workstation.

• Contact the vendor to see whether an update or patch is available.

• Delete and reinstall Windows.

• Enable Software Compatibility through Control Panel.

An iPhone user reports that his phone will not connect to his wireless headset for hands-free phone calls. His headset is powered on and has worked previously. His iPhone screen is shown here. What is most likely the problem?

• The headset is not paired with the iPhone.

• Bluetooth is turned off.

• Wi-Fi is turned off.

• Airplane mode is turned on.

You are troubleshooting a Windows 11 workstation that could have malware on it. To follow the best practices for malware removal, what is the first step you should take?

• Quarantine the infected system.

• Update the anti-malware software.

• Enable system restore and create a restore point.

• Investigate and verify malware symptoms.

A user reports that his Windows 10 Start menu looks wrong. You know the environment relies on roaming profiles. What is a reliable solution to the user's problem?

• Rebuild the desktop image.

• Rebuild the Windows user profile.

• Delete the Registry on the local machine.

• Reboot the machine.