XCaliber5

As per Adjustment code index, this code is used when:

*Courtesy credit solves the customer's issue Non-T-Mobile error.

**General inconvenience.

***A previously promised credit by Care that was not applied for a Non-T-Mobile error.

• SCRTS

• GDWILL

• CSDNRF

• DSTGW

Answer explanation

CC Goodwill Credit ADJ

Navigate to the Wrench Icon, select All Tools, then look for CREDITS & ADJUSTMENTS: CODE IT RIGHT tool.

let's say that you have complete the reviewing the memo and there was no unfulfilled promised, how will you be able to figure out if an adjustment/credit is warranted if there is an account documentation requesting a rate plan change?

• check if the customer previously received credit for the same issue

• locate the previous promise in a documented memo or error in completing a feature or plan change

• Apply charge level adjustment from billed charges for the rate plan

• Apply credit using the original adjustment code

Look for T-Mobile's Directory in Alphabetical order. Under Team of Experts Community Directory, what is the VDN for English Tech Experts?

• 62511

• 62512

• 62514

• 62901

T-Mobile offers voicemail service, including Voicemail, Visual Voicemail (VVM), and Voicemail to Text (VTT). Learn more about managing the voicemail service, including protecting voicemail messages, checking voicemail by audio or text, voicemail mailbox setup, and class of service (COS). What document helps you set up customer's Voicemail?

• Voicemail: Call, Manage, Protect & Save

• Voicemail features

• OTA & Voicemail: Grand Central

• Voicemail: setup

What should the customer dial to manage customer's voicemail?

• Star * (key)

• 2

• 321

• 123

What is the latest free voice line offer?

• 2023 Line On Us P6

• 2023 Apple iPad P3

• 2023 Line P3

• BOGO $700 Off with New Voice Line

For the P314 promotion, what are the qualifications needed?

• Device Purchase

• Specific Rate Plan

• Trade-in

• device must be purchased from March 2, 2023 – TBA

How much offer value will the customer get for trading in an iPhone 13 mini with 2023 Samsung Trade P7 offer?

• $600

• $400

• $800

• $200

Buyer's Remorse is a process when the customer decides to return their device because of dissatisfaction of the item, incorrect item received and change of mind. When should a customer return the device when he/she received the package by shipping it to her address?

• returned by 14 days after date of sale

• 20 days after Pickup In-store order was placed

• 20 days after the date the equipment is received by the customer

• 20 days after the date the equipment is shipped to the customer

Usage details on My T-Mobile and the T-Mobile app match the T-Mobile billing systems and is updated every two hours (roaming usage may take 30 days to post). What SSO will you use to walk the customer through in checking her latest usage for the month?

• Account activity: Self-Service

• Check usage: Self-Service

• Usage details: Self-Service

• Account Usage: Self-Service