(AA.1) What general communication skills are most employers looking for in their employees?

• Public speaking skills
• Ability to make presentations via PowerPoint
• Effective speaking, listening, reading and writing skills
• Basic math and writing skills

(AA.1) Which of the following is a good listening skill?

• Formulating a response while the speaker is still talking
• Looking at the speaker and maintaining eye contact
• Interrupting the speaker with questions
• Finishing an important task while listening to the speaker

(AA.3, EH.3) One of your co-workers has been sharing confidential information with others outside the company. If you are unsure of the company rules relating to this, you should:

• Ask co-workers for an interpretation of how to handle the situation.
• Contact the company personnel manager to report the employee who made the mistake
• Write a letter to your supervisor so that you will be cleared of any responsibility.
• Refer to the company policy manual

(AA.4, EH.2)Your friend/co-worker starts to get on your nerves. What would the correct response be to handle this situation?

• I would tell him/her right away that s/he is getting on my nerves because of X personality trait that I don't like, and that s/he should leave me alone.
• I would hold it in as long as possible and then finally snap, telling him/her to get out of my face.
• I would avoid that person until s/he got the point that I need a break.
• I would explain that I am feeling overwhelmed with work/school/life and need a break from social obligations to be by myself for a while.
• I would explain what is bothering me, and ask for some time to myself.

(AB.3) Facts or information used to support whether a belief or proposition is true or valid

• Evidence
• Evaluate
• Reason
• Relevant

(AB.4) Notes from a meeting should be transcribed into final form

• A week later
• The day before the next meeting
• The next month
• As soon as possible after the meeting

(AB.5-6) Which of the following is the most common mistake made when writing a resume?

• Not including information about your marital status and religion
• Not proofreading adequately to correct all grammatical and punctuation errors
• Not including a picture of yourself
• Not including the following statements at the end of the resume: Available for interview and References available upon request

(AB.5-6) When communicating with one’s supervisor in a written report, one should.

• be clear and concise.
• only use technical language.
• submit the report as quickly as possible.
• use large words to impress the supervisor.

(AC.1) If the supervisor on duty gives you a task you do not understand, you should:

• Get a co-worker who is more experienced to complete the task
• Tell your supervisor you do not know how to do it and ask him to assign a co-worker the task.
• Try to figure it out on your own
• Ask your supervisor for further clarification

(AC.2) A type of problem-solving method suggesting many alternatives without any evaluation?

• Delphi Method
• Brainstorming Method
• Conventional Method
• Group Consensus