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Online Tool Assessment

Authored by Will Soon

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Professional Development

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Online Tool Assessment
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14 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

This is the Optima dashboard screen where you can view the subscriber’s contract details.

Services Dashboard

Customer 360 View

Support Dashboard

Account Dashboard

2.

MULTIPLE SELECT QUESTION

45 sec • 2 pts

This is the Optima dashboard screen where you can access CCA (2 answers)

Customer 360 View

Support Dashboard

Services Dashboard

Account Dashboard

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

This is the Optima Dashboard screen where you can view the activated services in the plan such as International Roaming, Pasaload, etc.

Collection Dashboard

Account Dashboard

Customer 360 View

Services Dashboard

4.

MULTIPLE SELECT QUESTION

45 sec • 2 pts

This is the Optima Dashboard screen where you can view the subscriber’s credit limit (2 answers).

Customer 360 View

Services Dashboard

Account Dashboard

Billing Dashboard

5.

MULTIPLE SELECT QUESTION

45 sec • 3 pts

The is the Optima Dashboard screen where you can view the subscriber’s outstanding balance (without overdue) (3 answers).

Customer 360 View

Collection Dashboard

Billing Dashboard

Account Dashboard

6.

MULTIPLE SELECT QUESTION

45 sec • 2 pts

This is the Optima Dashboard screen where you can view if the account is redirected due to overdue balance or not (2 answers).

Billing Dashboard

Collection Dashboard

Services Dashboard

Account Dashboard

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What Optima dashboard screen can you see the subscriber’s email address?

Collection Dashboard

Services Dashboard

Account Dashboard

Billing Dashboard

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