Online Tool Assessment

This is the Optima dashboard screen where you can view the subscriber’s contract details.

• Services Dashboard

• Customer 360 View

• Support Dashboard

• Account Dashboard

This is the Optima dashboard screen where you can access CCA (2 answers)

• Customer 360 View

• Support Dashboard

• Services Dashboard

• Account Dashboard

This is the Optima Dashboard screen where you can view the activated services in the plan such as International Roaming, Pasaload, etc.

• Collection Dashboard

• Account Dashboard

• Customer 360 View

• Services Dashboard

This is the Optima Dashboard screen where you can view the subscriber’s credit limit (2 answers).

• Customer 360 View

• Services Dashboard

• Account Dashboard

• Billing Dashboard

The is the Optima Dashboard screen where you can view the subscriber’s outstanding balance (without overdue) (3 answers).

• Customer 360 View

• Collection Dashboard

• Billing Dashboard

• Account Dashboard

This is the Optima Dashboard screen where you can view if the account is redirected due to overdue balance or not (2 answers).

• Billing Dashboard

• Collection Dashboard

• Services Dashboard

• Account Dashboard

What Optima dashboard screen can you see the subscriber’s email address?

• Collection Dashboard

• Services Dashboard

• Account Dashboard

• Billing Dashboard

This is the Optima Dashboard screen where you can view the subscriber’s billing address (2 answers)

• Collection Dashboard

• Customer 360 View

• Services Dashboard

• Account Dashboard

What Optima dashboard screen can you see the subscriber’s email address?

• Account Dashboard

• Billing Dashboard

• Services Dashboard

• Customer 360 View

You need to click this name or terminology (blue color) in Optima in Optima to view the charges such as Pre-termination fee, interest fee, collection fee (should be the exact name).

• View Termination Charges

• View Bill Tracking Information

• Support Dashboard

• Billing Dashboard