Telus FFH - Pure Fibre Internet

The fastest internet speed that we can offer on our Pure Fibre Network is ____

• 2.5 Gigs

• 3 Gigs

• 1.5 Gigs

• 940 Mbpa

If we need to check if a Pro / Self Install option is available at teh customers Location, we will need to go to _____

• Desktop1

• CSR Desktop

• One source

• CASA

What are the charges for the internet activation fee?

• $150

• $100

• $50

• No charge

If self install option in available and we can see it in CSR desktop, Even then the client says that he need to have a professional installation, Then the charges that will be charged from a customer will be

• $50

• $150

• $100

• No charges as it is our product

Customers receive an email notifications when they have reached the following:

75% of their usage allowance.

95% of their usage allowance.

100% of their usage allowance.

• True

• False

Customers can view their usage by Logging to telus.com/mytelus. which is updated between 1 - 1.5 hours

• True

• False

For the FIRST time of we have to do an address qualification we will always go to:

• DT1

• Casa

• CSR Desktop

Is it possible to access CSR desktop and DT1 from go/Onesource

• No

• Yes

• Can access CSR Desktop but not DT1

• Can access DT1 but not CSR Desktop

Which tool will be utilized to check if the Self / Pro Installation option is available for internet installation at the customers place

• CSR Desktop

• CASA

• DT1

• Nove

https://order.fibre.telus.com/ can be utilized to check what all services can be provided to a prospect at a particular address

• Yes

• No