Business Writing Skills

When you need to get information, what is the best document to use

• Letter of Complaint

• Letter of Enquiry

• Love Letter

• Cover Letter

When you write a letter of complaint, you need to:

• describe the problem

• describe the outcome you want

• attach any relevant documents

• show your anger

Why are business writing skills so important

• ensure effective business communication

• demonstrate your intelligence

• to shop for more products

• to make me look busy

Professional business writing is important because:

• people love reading

• it takes a lot of time

• it gives you credibility

• can make more friends

Paragraphs are important because

• they show effort made by you

• they structure my thoughts, making them easy to follow

• they help with typos

• they fill up the space

What piece of information should you write to ensure your letter goes to the correct person

• Your name

• the dept of the recipient

• the name of the recipient

• Nothing

Why should you use conjunctions in writing

• to join sentences together

• to make writing look good

• to confuse the reader

• what is a conjunction?

What is a contraction in writing?

• a way to mash two words together to make them shorter

• an acronym

• labour pain

• to squeeze into a single page

The conclusion does NOT include new information

• False

• Maybe

• True

• Let me think about it

After the greetings and connecting to the reader, the next paragraph should be the:

• reason for writing

• to take action

• to make recommendations

• to say hello