Documents Verification

Can a client under 18 years of age verify Exness personal area with us?

• Yes
• No

Client's POR is rejected by Bad POA as client uploaded Utility Bills under his father's name. What are the correct documents which CSE should ask the client to upload.

• Client National ID card (with address)
• Bank statement published within last 6 months.
• Driver's License

Client came on chats to ask assistance. However, He was not logged into his PA and asked personal information to the CSE.

• CSE can provide information right away.

• Tell the client to email us at [e-mail]

• Refuse the client by saying we cannot assist him with the issue.

• CSE needs to verify the client account ownership with Acc number and Support pin.

Can a CSE verify the documents with Forgery, Compromised person or Adverse Media documents by themselves?

• True
• False

Client's uploaded documents they are declined by forgery tag. What is the correct way to get them verified by CSE.

• CSE can accept or rejected the documents by themselves from Sum&sub.
• CSE should post the sum&sub link on docs-verification-tags on Slack.

Can a client send documents for verification through email to support in order to get his Exness PA verified?

• Yes
• No

What is not an aspect a CSE needs to see in POR from the options mentioned below?

• Date

• Name

• Address

• Company name

In Exness United States clients can register Exness personal area.

• True
• False

Select the documents labels which CSE can verify themselves without escalating the verification to TL/SL.

• A
• B
• C
• D

Can a client upload new documents via his Exness personal area when the documents in Sum&Sub is rejected by Final Rejection tag?

• Yes
• No