Knowledge Check

When are you required to put a coverage documentation into claim notes? 

• After the initial call

• At the end of the claim

• Upon recieving and reviewing the claim

• A coverage not is not required

Insured driver loses control of their vehicle and strikes a tree.  What coverage and exposure would this be considered?  

• Collision

• Comprehensive

• UMPD

• ERS -Emergency Roadside

Insured driver reports a bucket flew from the claimant vehicle travelling in front of insured’s vehicle; the bucket hit the insured’s vehicle.  What coverage and exposure would this be considered?

• Collision

• Comprehensive

• UMPD

• ERS

Our named insured driver is occupying a listed vehicle with a passenger and rear-ends claimant vehicle at a stoplight. The claimant driver is the son of the claimant owner. Who has a contractual obligation to cooperate with our investigation? 

• Claimant Driver

• Claimant Owner

• Passenger in the insured vehicle

• Insured Driver

Which of the following is a common requirement of an insured under an insurance policy?

• File a police report

• Get 3 damage estimates

• Report the claim to us in a timely manner

• Get a license plate for the fault vehicle

Per the American Family Advance Policy, what is the maximum number of days a private passenger car may be rented for it to be considered a rental vehicle? 

• 10 consecutive days

• 20 Consecutive days

• 30 consecutive days

• 40 consecutive days

An insured has rental reimbursement coverage and collision coverage. Coverage has been confirmed for the date of loss, and the insured’s vehicle is safe to drive. Under the terms of the policy contract, when do we owe the insured a rental vehicle?

• from the date of the loss through the reasonable repair time

• Within 10 days of FNOL through reasonable repair time

• When they get their estimate through the repairs

• On the date that the repairs begin through reasonable repair time

Our insured vehicle rear-ends claimant’s safe to drive large luxury SUV. The insured is at-fault and coverage has been confirmed for the date of loss. What class of vehicle do we owe the claimant during the repair time? 

• Intermediate vehicle

• Large SUV

• Luxury SUV

• Varies from state to state

In a state where a reasonable rental is owed, what class of vehicle should you authorize for a claimant?  

• Intermediate

• Compact

• Minivan

• Standard

When are you required to update the "Claim Action Plan" activity?

• Only when reassigning a new claim

• Only when completing the initial file review

• Whenever you get new information that will impact further claim handling

• Once a week