Value Add for Customers

What is the most important reason to focus on value add for customers in Microsoft 365?

• To increase revenue for the team

• To retain customers and reduce churn

• To meet internal performance metrics

• To demonstrate technical expertise

What is the best way to encourage customers to adopt new Microsoft 365 workloads?

• Provide training materials and documentation

• Offer discounts and incentives

• Promote the benefits of the new workloads

• All of the above

What is churm reduction?

• Encouraging customers to purchase more licenses

• Preventing customers from leaving or canceling services

• Selling additional Microsoft 365 workloads

• Improving technical support response times

What is the importance of license add for Microsoft 365 customers?

• It helps drive product growth for the team

• It ensures customer are fully utilizing Microsoft 365

• It demostrates the value of thecnical support

• It helps customer save money on their IT budget

What are some examples of Microsoft 365 workloads?

• Word, Excel, PowerPoint and Outlook

• Teams, OneDrive, SharePoint and Power BI

• Microsoft Defender, Azure and Dynamics

• All of the above

What is the best way to provide value add for customer in Microsoft 365?

• Offering personalized training and support

• Responding quickly to technical issues

• Providing discounts on licenses

• All of the above

What is important to reduce churn in Microsoft 365?

• It helps revenue growth for the team

• It helps retain customers and improve customer satisfaction

• It reduces workload on technical support

• It demonstrates the value of Microsoft 365 to the organization

What is the best way to identify opportunities for license add in Microsoft 365?

• Reviewing usage reports and analytics

• Asking customers directly if they need additional licenses

• Offering discounts on license add

• All of the above

What is the importance of workload usage in Microsoft 365?

• It helps customers get the most out of their investment

• It helps improve customer satisfaction

• It drives revenue growth for the team

• All of the above

What is the best way to proactively reduce churn in Microsoft 365?

• Providing regular check-ins and status updates

• Offering discounts on renewals

• Responding quickly to technical issues

• All of the above