Chapter 8 /Communication Review

Hearing and listening are the same.

• True

• False

Recognizing sound is

• listening

• hearing

• a barrier

Listening involves

• understnding what you hear

• recognizing sound

• moving across barriers

People often fail to listen when:

• they do not agree with what is said

• do not understand the words

• they are interrupted

• all of the above

In order to be a good listener, you must do the following. Check all that apply.

• concentrate on what is being said

• block out everything except the voice of the speaker

• interrupt the speaker

• do not let yourself be distracted

The ability to understand information is

• listening

• hearing

• comprehension

Reading and comprehension skills are important in the workplace.

• True

• False

In order to become a better reader, you should do the following: Check all that apply.

• read with a purpose

• look over the material you are reading first

• read for meaning

• improve your vocabulary

The ability to clearly and accurately is not important in the working world.

• True

• False

Good speaking skills only involve the knowledge of words.

• True

• False