Pilot Implementation in a Flagship Store (ITGS2023)

What is a potential advantage of piloting new technologies in a flagship store?

• Reduced implementation costs

• Limited testing environment

• Increased brand reputation and image

• Lower customer engagement

Answer explanation

Increased brand reputation and image - piloting new technologies in a flagship store can enhance the brand's image and reputation as an innovative and forward-thinking company.

What is a potential disadvantage of piloting new technologies in a flagship store?

• Reduced implementation costs

• Limited testing environment

• Higher visibility and stakes

• Lower customer feedback

Answer explanation

Higher visibility and stakes - piloting new technologies in a flagship store is more visible and high-stakes, as any technical or customer service issues can have a greater impact on the brand image and reputation

What is a potential benefit of piloting a customer service robot in a flagship store?

• Increased staffing needs

• Improved customer engagement and support

• Reduced personalization

• Limited foot traffic

Answer explanation

Improved customer engagement and support - a customer service robot can provide improved customer engagement and support in a flagship store, which can enhance the customer experience and improve satisfaction.

What is a potential limitation of piloting an in-app companion in a flagship store?

• Potential privacy concerns

• Limited customer adoption

• Accurate voice recognition

• Reduced internet connection speed

Answer explanation

Potential privacy concerns - piloting an in-app companion in a flagship store may raise privacy concerns among customers, which can impact adoption and usage of the technology.

What is a potential advantage of piloting an AR mirror in a flagship store?

• Reduced staff efficiency

• Improved inventory management

• Limited product visualization

• Increased engagement and satisfaction

Answer explanation

Increased engagement and satisfaction - an AR mirror can increase customer engagement and satisfaction in a flagship store by allowing customers to virtually try on products and see how they look without needing to physically try them on.

What is a potential limitation of piloting smart shelves in a flagship store?

• Accurate and reliable RFID tagging

• Limited cost savings

• Reduced stockouts

• Increased supply chain visibility

Answer explanation

Limited cost savings - while smart shelves can improve inventory management, the cost savings may be limited, making it difficult to justify the investment in the technology.

A pilot in a flagship store is typically less visible and high-stakes compared to other stores.

• True

• False

A flagship store can serve as a testing ground for new features and functions, allowing for refinement and optimization before rolling out to other stores.

• True

• False

Piloting new technologies in a flagship store allows for indirect customer feedback, providing insights into the effectiveness of the technology and customer satisfaction.

• True

• False

Implementing new technologies in a flagship store can be a cost-effective way to test new features and functions.

• True

• False