Shipped Order

TRUE or FALSE: Bring it Back Return is available only for Addline and New customer orders.

• TRUE

• FALSE

If customer has questions with the trade in value, they can send email to:

• [e-mail]

• [e-mail]

• [e-mail]

• [e-mail]

Additional Memo to use for Approved order with Trade In.

Evaluate responses using AI:

OFF

Additional Memo to use for Approved order with Bring it Back Return .

Evaluate responses using AI:

OFF

Which line in Webstore Memos (Renewal Tab) should we use if the order is approved with Bring it Back Return via Trade In?

• Line 5

• Line 6

• Line 7

• Line 8

What tool should we use to complete the DRS Order?

• DRS Tool

• DRS Complete

• RWMS

• SD

Standard memo for Shipped activation after fulfillment?

Evaluate responses using AI:

OFF

Standard memo for Shipped renewal after fulfillment?

Evaluate responses using AI:

OFF

RWMS memo when adding the trade in credit or trade in promo in RWMS?

Evaluate responses using AI:

OFF

Scenarios in ORBIT:

• BIB Return

• BIB Amount

• BIB via Trade In

• Trade In