Chapter 10

Structural reorganization is an external force of change?

• True

• False

Domestic and international competition is an external force of change?

• True

• False

At Macy's Department Store, employees generally know that during 'annual inventory check' they are required to work overnight shifts. This is an example of a(n) _______ change.

• Adaptive

• Innovative

• Radically Innovative

• Proactive

Aiden and Priya’s request to pilot an automated grocery store is an example of what type of change, “reactive” or “proactive”?

• proactive

• reactive

At the beginning of the video Priya ends her presentation by asking her colleagues to imagine “a world where you never have to wait in line for groceries again?” What stage of Lewin’s change model is Priya exhibiting?

• Unfreezing

• Changing

• Refreezing

• Adaptive

What type of force(s) are driving the change to automated sales at Bergman’s grocery store?

• Inside Forces

• Outside Forces

At the end of the video, Harry grants permission for Priya to start automated sales at one of Bergman’s locations. What stage of Lewin’s Change Model is Harry exhibiting?

• Unfreezing

• Changing

• Refreezing