
ER Tickets
Authored by Renz Sison
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Professional Development
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12 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
__ _______ allow us to communicate with different teams within our organization
ER Tickets
Service Orders
Parts Order
Exchange
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Departments are responsible for reviewing and updating open ER Tickets.
True
False
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
__________________ you will have to fill in the Priority, Category, and Technician
Subject
Store/DC ER tickets
Technician
Priority
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
All ER tickets is CID/Customer name/ and reason for ticket. The only exception is GRT Refunds this is Store #/ Method of payment
Technician
Priority
Name
Subject
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Requester Name is...
Storis signature
Reflects the store/DC that you are communicating too
How you logged into the ER ticket system
Why this ER Ticket being created
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Form Completed By is
Your Storis signature.
Is how you logged into the ER ticket system
You will have to fill in the Priority, Category, and Technician
The template when sending a ticket to BMT
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
After you add request, you will need to put the ER Ticket number in your ACL notes
True
False
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