ER Tickets

__ _______ allow us to communicate with different teams within our organization

• ER Tickets

• Service Orders

• Parts Order

• Exchange

Departments are responsible for reviewing and updating open ER Tickets.

• True

• False

__________________ you will have to fill in the Priority, Category, and Technician

• Subject

• Store/DC ER tickets

• Technician

• Priority

All ER tickets is CID/Customer name/ and reason for ticket. The only exception is GRT Refunds this is Store #/ Method of payment

• Technician

• Priority

• Name

• Subject

Requester Name is...

• Storis signature

• Reflects the store/DC that you are communicating too

• How you logged into the ER ticket system

• Why this ER Ticket being created

Form Completed By is

• Your Storis signature.

• Is how you logged into the ER ticket system

• You will have to fill in the Priority, Category, and Technician

• The template when sending a ticket to BMT

After you add request, you will need to put the ER Ticket number in your ACL notes

• True

• False

3. Which template would you select when a guest reports damage to their home or property?

• Property Damage

• Store/ DC ER Ticket

• Centralized

• OOM

2. Which template do you use when a guest needs to reschedule their delivery going out tomorrow?

• OOM

• Property Damage

• Store/ DC ER Ticket

• GRT Refund

In most tickets, which priority do you use?

• AR/FR – Normal (3 Days)

• ER – High (24 Hours)

• ER – Medium (48 Hours)

• ER – Urgent (3 Hours)