Test Drive

Customers expect their needs to be met while purchasing the right vehicle. Asking them the right questions during qualification and addressing his her needs while doing test drive will help the customers to exactly understand what they require

• True

• False

What does a customer expect from a test drive ?

• All of above

• Test drive should be demonstrated because its in the process

• Test drive should be tailored as per his/her needs

• Customer expects a test drive not be a vital part of a decision process

Qualification and product presentation should be done appropriately in order to personalize the test drive as per customer s needs

• True

• False

Acknowledge and respect all opinions given on a Test Drive

• True

• False

After conducting the test drive, sales consultant should

• Ask the customer's experience and confirm if the customer was completely satisfied

• Leave the customer and attend the other one

• Close the deal with the customer immediately

• None of above